Munich Personal RePEc Archive

Nonverbal language – the weapon of the insurance agent

Mitu, Narcis Eduard (2008): Nonverbal language – the weapon of the insurance agent. Published in: Finance - Ghallenges of the Future, ISSN 1583-3712 , Vol. No. 7, (2008): pp. 146-153.

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Abstract

Within the insurance process, the person who insures as well as the person who wishes to buy an insurance policy must control well enough the communication techniques. In deed, the insurance is grounded on communication. Various scientific researches showed that most people involved in a business are very careful to what they say and the way they say it. Along with the way we speak, in the insurance field as well as in other many fields we tried to emplasize the necessity of ackowledging and controlling the nonverbal communication techiniques.

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