Batiz-Lazo, Bernardo and Maixe-Altes, J. Carles (2008): Organisational change and the computerisation of British and Spanish savings banks, circa 1965-1985.
Download (210kB) | Preview
In this article we explore organisational changes associated with the computarization of British savings banks while making a running comparison with developments in Spain. This international comparison addresses the evolution of the same organisational form in two distinct competitive environments in the late 20th century. Changes in regulation and technological developments (particularly applications of information technology) are said to be responsible for enhancing competitiveness of retail finance. Archival research on the evolution of savings banks helps to ascertain how, prior to competitive changes taking place, participants in bank markets had to develop capabilities to compete. Moreover, assess the response of collaborative agreements to opportunities opened by technological change (in particular resolve apparent scale disadvantages to contest bank markets). Of particular interest are choices made between applications of computer technology to redefine the relation between head office and retail branches as well as between staff at retail branches and customers.
|Item Type:||MPRA Paper|
|Original Title:||Organisational change and the computerisation of British and Spanish savings banks, circa 1965-1985|
|Keywords:||comparative financial markets, United Kingdom, Spain, market structure, technological change, regulatory change, savings banks, banks, TSB, cajas de ahorro|
|Subjects:||N - Economic History > N2 - Financial Markets and Institutions > N20 - General, International, or Comparative
O - Economic Development, Innovation, Technological Change, and Growth > O3 - Innovation ; Research and Development ; Technological Change ; Intellectual Property Rights > O33 - Technological Change: Choices and Consequences ; Diffusion Processes
N - Economic History > N8 - Micro-Business History > N84 - Europe: 1913-
|Depositing User:||Bernardo Batiz-Lazo|
|Date Deposited:||06. Apr 2009 01:16|
|Last Modified:||23. Feb 2015 21:02|
Anonymous - Your Career in the Savings Bank Movement, Savings Banks Institute (circa 1973).
Bank of England Archives, London Chief Cashiers’ Policy Files, 30-Jan-74 to 18-Dec-74 (5A44/7).
Banco España, Madrid Boletín Estadístico (1980 – 1990)
British Parliamentary Papers, 1893-94 (40) LXXXIII. Pt.I, pp. 125-129, First Annual Report of the Proceedings of the Inspection Committee of TSB.
Lloyds-TSB Group Archive, London
TSB Gazette [vol. XVIII (1948) no. 1 (Jan) to vol. XXV (1973) no. 8 (Oct)
TSB Banknotes [May 1971 to Oct/Nov 1992]
Journal of the Savings Banks Institute [vol. 15 no. 1 (Jan 1975) to no. 12 (Dec 1976)]
Lloyds-TSB Scotland Archive, Glasgow University Archive Service, University of Glasgow (UK), http://www.archives.gla.ac.uk/arcbrc/resource/collects/business/bcindx-a.html, accessed on 26 October 2001.
HM Stationary Office, London
Committee of London Clearing Bankers or CLCB (1978) Evidence of the London Clearing Bankers to the Committee to Review the Functioning of Financial Institutions (General memorandum of evidence to the Wilson Committee)
National Board for Prices and Incomes (1967) Bank Charges, Report No 34
Price Commission (1978) Banks: Charges for Money Transmission Services
Radcliffe Committee (1959) Committee on the Working of the Monetary System
TSB Inspection Committee (1954 to 1976) Annual Report
Oral Histories and Personal Communications
Esteve, José, Director of CECA’s Computer Department (1962-1995), Madrid, interview (12/Dec/2007).
McQuade, Michael D, Branch manager and Group Manager TSB (1964-2000), email (‘Research in Banking’) (18/Feb/2008).
McQuade, Michael D, Branch manager and Group Manager TSB (1964-2000), Leicester, interview (06/Mar/2008).
Neal, Ray, Director TSB Computer Services and TSB Trust (1959-1984), Leicester, interview (16/Mar/2008).
Ormerod, Ian, NCR Class 1 dual currency machines, email (16/Mar/2008).
Shipley, Janet, Retail branch staff – TSB (1969-2008), Leicester, interview (11/Mar/2008).
Whitmore, Sarah, Retail branch staff - TSB (circa 1973-1980), Leicester (08/Feb/2008)
Willars, John, TSB Joint Computer Project, email (07/Mar/2008).
Agar, J. (2001). Turing and the Universal Machine. Duxford, Icon Books.
Ash, N. (1987). Cajas Cash in by Concentration. Euromoney (Supplement). Sep.
Ballarín, E. (1985). Estrategias Competitivas para la Banca. Barcelona, Ariel.
Bátiz-Lazo, B. (2004). "Strategic Alliances and Competitive Edge: Insights from Spanish and UK Banking Histories." Business History 46(1): 23-56.
Bátiz-Lazo, B. and Boyns, T. (2003). Automation and Management Accounting in British Manufacturing and Retail Financial Services, 1945-68. Information Systems and Technology in Organisations and Society, Universitat Pompeu Fabra, Barcelona.
Bátiz-Lazo, B. and Del Angel, G. (2003). "Competitive Collaboration and Market Contestability: Cases in Mexican and UK banking (1945-75)." Accounting, Business and Financial History 13(3): 1-30.
Bátiz-Lazo, B. and Maixé-Altés, J. C. (2008). El èxito de la automatizaciòn de las cajas ahorro españolas ante britànicas. Congreso Internacional de Historia de las Cajas de Ahorros, Murcia, Confederaciòn Española de Cajas de Ahorro & Universidad de Murcia.
Bátiz-Lazo, B. and Wardley, P. (2007). "Banking on Change: Information Systems and Technologies in UK High Street Banking, 1919-1969." Financial History Review 14(2): 177-205.
Booth, A. E. (2004). Technological change and gender in the labour policies of British retail banks, 1945-70. Managing the labour question: output performance and politics of production in postwar Britain. J. Melling and A. E. Booth. Aldershot, Ashgate.
Booth, A. E. (2007). The management of technical change: automation in the UK and USA since 1950. Basingstoke, Palgrave.
Caminal, R., et al. (1990). Competition in Spanish Banking. European Banking in the 1990s. J. Dermine. Oxford.
Canals, J. (1994). Competitive Strategies in European Banking. Oxford.
Chandler, A. D. (1990). Scale and Scope: the Dynamics of Industrial Capitalism. Cambridge, MA, Harvard University Press.
Chandler, A. D. and Cortada, J. W. (2000). A Nation Transformed by Information. Oxford, Oxford University Press.
Channon, D. F. (1977). British Banking Strategy and the International Challenge. London, Macmillan.
Channon, D. F. (1978). The Service Industries: Strategy, Structure and Financial Performance. London, Macmillan.
Channon, D. F. (1988). Global Banking Strategy. New York, John Wiley & Sons.
Coopey, R. (2004). Information and Technology Policy: An International History. New York and Oxford, Oxford University Press.
Cortada, J. W. (2006). The Digital Hand, Vol. 2. New York, Oxford University Press.
English, L. (1972). A competitive industry's move to expand clientele. The Times. London: 11.
Fanjul, O. and Maravall, F. (1985). La eficiencia del sistema bancario español. Madrid.
Ferry, G. (2003). A Computer Called LEO: Lyons Teashops and the World's First Office Computer. London, Harper Perennial.
Fishlow, A. (1961). "The Trustee Savings Banks, 1817-1861." Journal of Economic History XXI(1): 26-40.
Grifell-Tatjé, E. and Lovell, C. A. K. (1996). "Deregulation and Productivity Decline: The Case of Spanish Savings Banks." European Economic Review 40(6): 1281-1303.
Haigh, T. (2001). "The Chromium-Plated Tabulator: institutionalizing an electronic revolution, 1954-1958." IEEE Annals in the History of Computing(Oct-Dec): 75-104.
Horne, H. O. (1947). A History of Savings Banks. London, Oxford University Press.
Kay, N. M. (2002). "Chandlerism in Post-war Europe: Strategy and Structural Change in France, Germany and the UK, 1950-1993: A Comment." Industrial and Corporate Change 11(1): 189-197.
Lamoreaux, N. R., et al. (2004). "Against Whig History." Entreprise & Society 5(3): 376-87.
Langlois, R. N. (2003). "The vanishing hand: the changing dynamics of industrial capitalism." Industrial and Corporate Change 12(2): 351-85.
Langlois, R. N. (2007). Organizing the Electronic Century. Department of Economics WP 2007-07. University of Connecticut.
Lawton, C. L. (1950). "Trustees Savings Banks in the Twentieth Century." Bankers' Magazine(November): 2.
Maixé-Altés, J. C. (2006). The regulation of savings and financial innovation in Scottish savings banks at the end of nineteenth century. Eleventh World Congress of Accounting Historians, Nantes.
Maixé-Altés, J. C., et al. (2003). El ahorro de los Gallegos. Orígnes e historia de Caixa Galicia (1876-2002),. A Coruña, Fundación Caixa Galicia.
Malone, T. W., et al. (1987). "Electronic Markets and Electronic Hierarchies." Communications of the ACM 30(6): 484-97.
Marshall, I. (1985). "Strategic Issues for the Trustees Savings Banks." Long Range Planning 18(4): 39-43.
Meyer, D. R. (2006). Network Machinist. Baltimore, MD, John Hopkins University Press.
Moss, M. and Russell, I. (1994). An Invaluable Treasure: A History of the TSB. London, Weidenfeld and Nicolson.
Moss, M. and Slaven, A. (1992). From Ledger Book to Laser Beam: A History of the TSB in Scotland from 1810 to 1990. Edinburgh, TSB Bank Scotland.
Nightingale, P. and Poll, R. (2000). "Innovation in Investment Banking: The Dynamics of Control Systems within the Chandlerian Firm." Industrial and Corporate Change 9(1): 113-141.
Payne, P. L. (1967). The Savings Bank of Glasgow, 1836-1914. Studies in Scottish Business History. P. L. Payne. London, Cass.
Pringle, R. (1973). Banking in Britain. London, Charles Knight & Co.
Revell, J. (1973). The British Financial System. London, Macmillan.
Revell, J. (1991). "Consecuencias de los cambios recientes en las cajas de ahorro de Europa occidental." Papeles de Economía Española 46: 191.
Ross, D. M. (2002a). Clubs and Consortia: European Banking Groups as Strategic Alliances. European Banks and the American Challenge. S. Battilossi and Y. Cassis. Oxford, Oxford University Press: 135-60.
Ross, D. M. (2002b). "'Penny banks' in Glasgow, 1850-1914." Financial History Review 9: 21-39.
Sabel, C. F. and Zeitlin, J. (2004). "Neither modularity not relational contracting: inter-firm collaboration in the new economy." Entreprise & Society 5(3): 388-403.
Saville, R. (1996). Bank of Scotland: A History (1695-1995). Edinburgh, Edinburgh University Press.
Wardley, P. (2006). Women, Mechanization and Cost-Savings in Twentieth Century British Banks and other Financial Institutions. XIV International Economic History Conference, Helsinki.
Whittington, R. and Mayer, M. (2002). European Corporation Strategy, Structure and Social Science. Oxford, Oxford University Press.
Whittington, R., et al. (1999). "Chandlerism in Post-war Europe: Strategy and Structural Change in France, Germany and the UK, 1950-1993." Industrial and Corporate Change 8(3): 519-551.
Yates, J. (1999). "The Structuring of Early Computer Use in Life Insurance." Journal of Design History 12(1): 5-24.