Citizen Satisfaction with Local Public Policies: A Spanish Case Study Based on Image Strategy

Ortigueira, Luis C. (2010): Citizen Satisfaction with Local Public Policies: A Spanish Case Study Based on Image Strategy. Unpublished.

Abstract

The control is one of the factors that can contribute to the success of any organization. In this paper, research for one of the most important control types is presented: the management and evaluation of the local public policies. The research determines citizen satisfaction with local services of a public organization; and, also the criteria, analysis and prescriptions of a different group of experts. Application of this research to a significantly sized municipal results in a descriptive, explicative and prescriptive model system being offered that will greatly assist those responsible at the moment in which they formulate or reformulate performance level tests of services, social events, programs and policies.

• Item Type: MPRA Paper
• Language: English
• Keywords: Local Public Policies; Public Policy Evaluation; Image Strategy; Citizen Satisfaction; Urban Services; satisfaction; local government services; performance measurement
• Subjects: C - Mathematical and Quantitative Methods > C5 - Econometric Modeling > C52 - Model Evaluation and Selection; L - Industrial Organization > L3 - Nonprofit Organizations and Public Enterprise > L38 - Public Policy; H - Public Economics > H1 - Structure and Scope of Government > H11 - Structure, Scope, and Performance of Government; H - Public Economics > H7 - State and Local Government; Intergovernmental Relations > H75 - State and Local Government: Health, Education, and Welfare; H - Public Economics > H8 - Miscellaneous Issues > H83 - Public Administration; Public Sector Accounting and Audits; H - Public Economics > H7 - State and Local Government; Intergovernmental Relations > H76 - State and Local Government: Infrastructures; Procurement; Public Safety; Penal Systems; Other Expenditure Categories

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