Azar, Ofer H. (2009): Tipping motivations and behavior in the US and Israel. Forthcoming in: Journal of Applied Social Psychology (2010)
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Tipping is a multi-billion dollar phenomenon and a major source of income for millions of workers. The results of a study conducted in the US and Israel suggest that people tip mainly to show gratitude, conform to the social norm, and because they know that waiters' income depends on tips. Tipping is motivated more by the positive consequences of tipping than by the negative results of not tipping. Patronage frequency and dining alone have no systematic effects on the level of tips or their sensitivity to service quality. Respondents report tipping much more for excellent service than for poor service, suggesting that tipping can provide significant incentives for high-quality service. A large majority prefers tipping to service charges.
|Item Type:||MPRA Paper|
|Original Title:||Tipping motivations and behavior in the US and Israel|
|Keywords:||tipping; social norms; cross-cultural differences|
|Subjects:||D - Microeconomics > D0 - General > D03 - Behavioral Economics; Underlying Principles
D - Microeconomics > D1 - Household Behavior and Family Economics > D12 - Consumer Economics: Empirical Analysis
A - General Economics and Teaching > A1 - General Economics > A12 - Relation of Economics to Other Disciplines
Z - Other Special Topics > Z1 - Cultural Economics; Economic Sociology; Economic Anthropology > Z13 - Economic Sociology; Economic Anthropology; Social and Economic Stratification
C - Mathematical and Quantitative Methods > C4 - Econometric and Statistical Methods: Special Topics > C42 - Survey Methods
L - Industrial Organization > L8 - Industry Studies: Services > L83 - Sports; Gambling; Recreation; Tourism
C - Mathematical and Quantitative Methods > C9 - Design of Experiments > C91 - Laboratory, Individual Behavior
|Depositing User:||Ofer Azar|
|Date Deposited:||29. Jan 2010 08:25|
|Last Modified:||12. Feb 2013 22:24|
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