Rana, Tariq Mehmood and Salaria, M. Rashid and Herani, Gobind M. and Qureshi, M.A. (2009): Role of Quality Management in Pharmaceutical Development: Evidence from Islamabad and Lahore. Published in: Indus Journal of Management & Social Sciences , Vol. 3, No. 2 (31. December 2009): pp. 21-30.
Download (80kB) | Preview
The aim of this paper is to investigate the employee’s perceptions of the impact, of Total Quality Management (TQM), on their roles within the organization and how they perceived the effectiveness of the quality processes in Pakistan Pharmaceutical industry. The universe of this study was the employees of Pharmaceutical industry in Islamabad and Lahore. For this purpose survey method was used by using questionnaire as a tool for data collection. The results have shown that Employee Training and Development, Employee Performance, Quality Process and Team Work are significant factors with the Total Quality Management and correlated with each others. The result shows the application of TQM principles addresses some of the key challenges facing the organization. The study was faced by certain limitations and included time constraints and resources constraints which limited this research to only Islamabad and Lahore offices, of the Pharmaceutical companies. The present study found support that pharmaceutical companies faced the same difficulties with TQM implementations as experienced in other industries. These include achieving a culture of continuous improvement, overcoming a lack of trust and understanding the TQM process itself, and what they were, as a company, trying to achieve. These problems are not new and many companies have difficulties in implementing TQM. Pharmaceutical companies also followed the path of achieving a quality certification; namely, ISO 9000 accreditation, in the pursuit of excellence.
|Item Type:||MPRA Paper|
|Original Title:||Role of Quality Management in Pharmaceutical Development: Evidence from Islamabad and Lahore|
|English Title:||Role of Quality Management in Pharmaceutical Development: Evidence from Islamabad and Lahore|
|Keywords:||Quality Management; pharmaceutical Development; Pakistan; Employee’s Perceptions|
|Subjects:||I - Health, Education, and Welfare > I1 - Health > I11 - Analysis of Health Care Markets
L - Industrial Organization > L2 - Firm Objectives, Organization, and Behavior > L25 - Firm Performance: Size, Diversification, and Scope
J - Labor and Demographic Economics > J8 - Labor Standards: National and International > J81 - Working Conditions
D - Microeconomics > D2 - Production and Organizations > D24 - Production; Cost; Capital; Capital, Total Factor, and Multifactor Productivity; Capacity
|Depositing User:||Gobind M. Herani|
|Date Deposited:||18. Jun 2010 15:59|
|Last Modified:||12. Feb 2013 03:42|
Blackburn, R., R. Rosen. 1993. Total Quality and Human Resource Management Practices: Lessons Learned From Baldridge Award-Winning Companies. Acad. Management Executive, 7: 49-66.
Bashe, G. 2000. Global Branding Challenge. Pharmaceutical Executive, 20 (6):23-5. Berry, L.L., and Parasuraman, A. 1992. Service Marketing Starts from Within. Marketing Management, 1(1): 25-34.
Brown, A. 1994. TQM: Implications for Training. Training for Quality, 2 (3): 4-10. Buzzell, R., and B. Gale. 1987. The PIMS Principles: Linking Strategy to Performance. New York: Free Press.
Churchill, G.A., N. M. Ford and O.C. Walker. 1976. Organizational Climate and Job Satisfaction in the Sales Force. Journal of Marketing Research, 13 (4):323-32.
Dean, J. W. and D. E. Bowen. 1994. Management Theory and Total Quality: Improving Research and Practice through Theory Development. Academy of Management Review, 19(3), 392-418.
Gilmore, A. and D. Carson. 1995. Managing and marketing to internal customers. In: Glynn, W.J., and J.G. Barnes (Eds). Understanding Service Management. New York: John Wiley & Sons, 295-321.
Graf, A. 2007. Changing Roles of Customers: Consequences for HRM. International Journal of Service Industry Management, 18 (5):491-509.
Guimaraes, T. 1996. TQM's Impact on Employee Attitudes. The TQM Magazine, 8 (1):20-25
Hayes, R. H., S. C. Wheelwright. 1984. Restoring our Competitive Edge: Competing through Manufacturing. New York:Wiley.
Hill, S. 1991. Why Quality Circles Fail But Total Quality Management Might Succeed. British Journal of Industrial Relations, 29(4): 541-68.December
Juran, J. M. 1951. Quality Control Handbook. New York: McGraw-Hill.
Jacob, R. 1993. TQM: More than a dying trend? Fortune (October 18): 66-72.
Lillrank, P. M., N. Kano. 1989. Continuous Improvement: Quality Control Circles in Japanese Industry. Ann Arbor, MI.: Center for Japanese Studies, University of Michigan,
McAdam, Rodney and Barron, Nigel. 2002. The Role of Quality Management in Pharmaceutical Development: Clinical Trails Analysis. International Journal of Health Care Quality Assurance, 15(3): 106-123
Munroe-Faure, L., M. Munroe-Faure. 1992. Implementing Total Quality Management. London: Pitman.
Redman, T., and B.M. Mathews. 1998. Service Quality and Human Resource Management: A Review and Research Agenda. Personnel Review, 27 (1):57-77.
Snape, E. 1996. Managing Human Resources for TQM: Possibilities and Pitfalls. Employee Relations, 17 (3): 42–51.
Stone, D.L. 2007. The Status of Theory and Research in Human Resource Management: Where Have We Been and Where Should We Go From Here?. Human Resource Management Review, 17:93-5.
Tjosvold, D., J. Moy and S. Sasaki. 1999. Co-operative teamwork for service quality in East Asia. Managing Service Quality, 9 (3):209-16.
Tushman, M. L. 1979. Work Characteristics and Subunit Communication Structure: A Contingency Analysis. Administrative Science Quarterly, 24: 82-97
Tuckman, Alan. 1994. The Yellow Brick Road: Total Quality Management and the Rest. Organization Studies Berlin, 15 (5): 727-751
Wilkinson, A., D. McCabe and D. Knights. 1996. Looking For Quality: A Survey of Quality Initiatives in the Financial Services Sector. Total Quality Management, 7 (1): 67-78