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The systemic dimension of operational decision in complex systems work

Sampaio, José João (2009): The systemic dimension of operational decision in complex systems work. Published in: Take-Off Journal , Vol. Novemb, No. November 2009

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Abstract

This paper refers to some of my research findings on Decision Making processes in complex systems work. Starting as a complex cognitive process strongly contextualized in the operating environment, it ends up, in complex systems work, as an equally complex network of actors and systems (human and technological) that are confronted, in real time, with uncertainty , a large amount of information and feedback and with multiple standards and operating procedures...

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