Munich Personal RePEc Archive

Suitability of Mobile Communication Techniques for the Business Processes of Intervention Forces

Bazijanec, Bettina and Pousttchi, Key (2004): Suitability of Mobile Communication Techniques for the Business Processes of Intervention Forces. Published in: 4th European Conference on e-Government (ECEG), Dublin/Irland, June 2004 : pp. 805-812.

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Abstract

Intervention forces are special, often state-run organizations that are in charge of surveillance and intervention tasks. Examples are police, medical emergency services, civil defense, and security firms. From a business processes view, intervention forces are a subset of organizations whose operational business is mobile. The contribution analyzes the potentials and limits of mobile business processes for intervention forces. It proposes first approaches in the direction of a fully-integrated process chain for these organizations with regard to the special rules of mobile business.

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