Clifton, Judith and Díaz-Fuentes, Daniel and Fernández Gutiérrez, Marcos and Revuelta, Julio (2011): Bringing Citizens Back In: Renewing Public Service Regulation.
Download (248Kb) | Preview
This essay concerns the ways in which public services – particularly household services such as communications, energy, water and transportation – have been regulated and deregulated, and analyses what consequences this has for users and citizens. Much of the deregulation of public services from the 1980s – liberalization, privatization and New Public Management – was justified by claims that reform would provide users with more choice, whilst they would receive cheaper and better quality services. Little account was taken of the fact that users are highly heterogeneous, that socio-economic differences might be important in determining their consumption of public services, and that this may not lead to socially optimum outcomes. By examining consumption patterns in two large European countries, Spain and the UK, through an analysis of revealed and declared preferences, this paper sheds light on how socio-economic differences among households help determine public service consumption. The main findings are that the supposed benefits of public service deregulation are not evenly spread across populations, and that specifically targeted “bottom-up” regulation from the demand-side could usefully address these issues, thus improving social welfare.
|Item Type:||MPRA Paper|
|Original Title:||Bringing Citizens Back In: Renewing Public Service Regulation|
|Keywords:||Regulation, Privatization, Public Services, Telecommunications, Electricity, Gas and water|
|Subjects:||D - Microeconomics > D1 - Household Behavior and Family Economics > D18 - Consumer Protection
L - Industrial Organization > L9 - Industry Studies: Transportation and Utilities > L96 - Telecommunications
L - Industrial Organization > L5 - Regulation and Industrial Policy > L51 - Economics of Regulation
D - Microeconomics > D1 - Household Behavior and Family Economics > D12 - Consumer Economics: Empirical Analysis
L - Industrial Organization > L9 - Industry Studies: Transportation and Utilities > L95 - Gas Utilities; Pipelines; Water Utilities
L - Industrial Organization > L9 - Industry Studies: Transportation and Utilities > L94 - Electric Utilities
|Depositing User:||Daniel Diaz-Fuentes|
|Date Deposited:||31. Aug 2011 14:05|
|Last Modified:||16. Feb 2013 05:23|
Bacchiocchi, E., Florio, M. and Gambaro, M. (2008) “Telecom Prices, Regulatory Reforms and Consumers’ Satisfaction Evidence for 15 EU Countries”, Working Paper, 2008-10, Dipartimento di Scienze Economiche Aziendali e Statistiche, Universitá degli Studi di Milano.
Balanyá, B., Doherty, A., Hoedeman, O., Ma’anit, A. and Wesselius, E. (2000) Europe Inc: Regional and Global Restructuring and the Rise of Corporate Power. London: Pluto Press.
Calero, J. y Escardíbul, J. O. (2006) “Educación, estilo de vida y salud: un estudio aplicado al caso español”, Revista de educación, 339, 541-62.
CEEP (2000) Opinion: What European evaluation of the performance of the services of general economic interest?
CEEP (2002) Declaration on Services of General Interest for the European Council of Barcelona.
CEEP (2004) Service of General Interest: A Chance for an Integrated Europe, XVIth Congress, Leipzig, 16-18 June, Leipzig.
CEEP and ETUC (2000) Proposal for a Charter for Services of General Interest. Brussels: CEEP.
Clifton, J., Comín, F. & Díaz-Fuentes, D. (2003) Privatization in the European Union: Public Enterprise and Integration. Dordrecht Kluwer Academic Publishers.
Clifton, J., F. Comín and D. Díaz-Fuentes (2005) “Empowering Europe´s Citizens? On the prospects for the Charter of Services of General Interest”, Public Management Review, 7 (3) 417-443.
Clifton, J., Comín and D. Díaz-Fuentes (2006) “Privatization in the European Union: Ideological, pragmatic, inevitable?, Journal of European Public Policy, 13 (5) 736-756.
Clifton, J., Comín and D. Díaz-Fuentes (eds) (2007) Transforming public enterprise in Europe and North America: Networks, Integration and Transnationalisation. Palgrave-Macmillan.
Clifton, J., and D. Díaz-Fuentes (2010) “Evaluating EU policies on public services: A citizens’ perspective”, Annals of Public and Cooperative Economics, 81(2) pp. 281-311.
EC (1996) Communication on SGI, Brussels EC.
EC (1997) Eurobarometer 47.0: L´Europe des Consummateurs, Les Citoyens face a l´ouverture a la concurrence des monopoles de services public. Brussels EC.
EC (2000a) Communication on Services of General Interest in Europe. Brussels EC.
EC (2000b) Les Européens et les services d´intérêt généraux. Brussels EC.
EC (2001) Communication from the Commission on the application of State aid rules to public service broadcasting, Brussels EC.
EC (2002) Eurobarometer 58 Consumers´ opinions about Services of General Interest. Brussels EC.
EC (2003a) Green Paper on Services of General Interest. Brussels EC.
EC (2003b) CCEB Eurobarometer European Consumers and services of general interest. Brussels EC.
EC (2004) White Paper on Services of General Interest. Brussels EC.
EC (2005) Eurobarometer 219. Brussels EC.
EC (2006) Eurobarometer Special Services of General Interest, Nº 260, Wave 65.3. Brussels EC.
EC (2007) “Communication from the Commission to the Council, the European Parliament and the European Economic and Social Committee, EU Consumer Policy strategy 2007-2013. Empowering consumers, enhancing their welfare, effectively protecting them.” Brussels EC.
EC (2007) European consumers’ opinions on certain Services of General Interest qualitative study in the 25 Member States. Brussels EC.
EC SANCOS (2008) “How Can Behavioural Economics Improve Policies Affecting Consumers?”, Brussels (Belgium) 28th November 2008.
EUROSTAT (2009) Household Budget Survey, Brussels EC. http//europa.eu.int/estatref/info/sdds/en/hbs/hbs_base.htm
Federal Trade Commission (2007), Behavioral Economics and Consumer Policy, Conference sponsored by the Bureau of Economics Federal Trade Commission, New Jersey, April 20, 2007
Financial Times 23 February 2010
Fiorio, C. V. and Florio, M. (2008) “Do you Pay a Fair Price for Electricity? Consumers’ Satisfaction and Utility Reform in the EU”, Working Paper, 2008-12, Dipartimento di Scienze Economiche Aziendali e Statistiche, Universitá degli Studi di Milano.
Fiorio, C. V., Florio, M., Salini, S. and Ferrari, P. (2007) “European Consumers’s Attitudes on Services of General Interest Accessibility, Price and Quality”, Working Paper, 2007-04, Dipartimento di Scienze Economiche Aziendali e Statistiche, Universitá degli Studi di Milano.
Fletcher, A. (2008) What do policy-makers need from behavioural economists? Unpublished paper presented at the DG SANCO Conference, Brussels.
Galambos, L. (2000) “State-owned enterprises in a hostile environment The U.S. experience” in (ed.) Pier Angelo Toninelli, The rise and fall of State-owned Enterprise in the Western World, Cambridge University Press.
Goldstein, A. (2007) Multinational Companies from Emerging economies Composition, Conceptualization and Direction in the Global Economy. London Palgrave MacMillan.
Ilzkovitz, F., A. Dietx and N. Sousa (2008) An analysis of the possible causes of product market malfunctioning in the EU, EC. http//ec.europa.eu/economy_finance/publications/publication_summary13085_en.htm
INE (2006) Encuesta de Presupuestos Familiares, http//www.ine.es
INE (2009) Main features of the Household Budget Survey 2006, http//www.ine.es
Kahneman, D. (2002), Maps of Bounded Rationality A Perspective on Intuitive Judgement and Choice, Nobel Prize Lecture, 8 December.
Kahneman, D. (2003) “Maps of bounded rationality: psychology for behavioural economics,” American Economic Review, 93 (5) 1449–75.
McGuire, A. (2002) “Service Charters – Global convergence or national divergence? A comparison of initiatives in Australia, the United Kingdom and the United States”, Public Management Review, 4 (1) 493-524.
Mulholland, J. P. (2007) “US perspective: Behavioural economics and the Federal Trade Commission”, Working Paper Series.
OECD (2007) Roundtable on Demand-Side Economics for Consumer Policy Summary Report. Paris OECD.
OECD (2009) Focus on citizens public engagement for better policy and services. Paris OECD.
Ofcom (2006) The Consumer Experience: Research Report, http//www.ofcom.org.uk/research/tce/report/
Office for National Statistics (ONS) (2006) Family Spending Survey, http://www.statistics.gov.uk
Productivity Commission of the Australian Government (2007), Conference Behavioral Economics and Public Policy, 8-9 August 2007.
Prosser, T. (ed.) (2005) The limits of competition law: markets and public services, Oxford Oxford University Press.
Schröter, H. (ed.) (2008) The European Enterprise Springer.
Shafir, E. (2006) A behavioural perspective on consumer protection, in OECD 2007, Roundtable on Demand-Side Economics for Consumer Policy Summary Report. Paris 42–53.
Stiglitz, J. (2009) Towards Basel III? Regulating the Banking Sector after the Crisis. Working Paper, Initiative for Policy Dialogue, University of Columbia.
Treasury of the Australian Government, (2008), Productivity Commission Inquiry into Australia’s Consumer Policy Framework. Sidney Australian Government, Treasury.
Wooldridge, J. M. (2002) Econometric Analysis of Cross Section and Panel Data. Cambridge MIT Press.
Zamil, S. (2009) “Viewpoint: Regulatory Philosophy Matters” Finance and Development 46(2).