Faisol, Nasruddin and Jaafar, Harlina Suzana (2011): The development of long term relationships between consultants and project managers in construction supply chain in Malaysia. Published in: Proceedings of the 16th International Symposium on Logistics (ISL), Berlin, Germany (July 2011): pp. 547-554.
Download (194Kb) | Preview
Purpose: The purpose of the study is to explore the relationship development process between consultants and a project management firm in Malaysia. Research approach: This qualitative study was based on 6 in-depth semi-structured interviews which were carried out with the owners and senior managers of five consultant firms (an architect, quantity surveyors and structural and civil consultants) and the director of a project management firm. The data were analysed using thematic analysis method. Findings and Originality: Although theoretically, a well developed relationship has to go through five phases of relationship development process (awareness, exploration, expansion, commitment and dissolution), the findings reveal that every consultant’s relationship with the project management firm appeared to exhibit additional developmental stages to those which are established within the literature. The results revealed that the practices that lead to a successful or failed inter-organisational relationship are greatly influenced by interpersonal factors rather than the organisation’s performance-related factors. Research impact: This study has explored various ways in which the cultural values play significant roles in the development of long term relationships among organisations in the construction supply chain. Practical impact: This study brings new dimensions in the context of inter-organisational construction supply chain through the significant use of cultural values, which could be practiced by other supply chains.
|Item Type:||MPRA Paper|
|Original Title:||The development of long term relationships between consultants and project managers in construction supply chain in Malaysia|
|Keywords:||relationship development process, personal relationship, cultural values, indebtedness, construction supply chain|
|Subjects:||D - Microeconomics > D2 - Production and Organizations > D23 - Organizational Behavior; Transaction Costs; Property Rights
L - Industrial Organization > L2 - Firm Objectives, Organization, and Behavior
D - Microeconomics > D2 - Production and Organizations
Z - Other Special Topics > Z1 - Cultural Economics; Economic Sociology; Economic Anthropology
|Depositing User:||Nas Faisol|
|Date Deposited:||12. Nov 2011 18:05|
|Last Modified:||13. Feb 2013 18:25|
Abdullah, A. (1992) The influence of ethnic values on managerial practices in Malaysia. Malaysian Management Review, 27 (1), 3-18.
Abdullah, A. and Lim, L. (2001) Cultural dimensions of Anglos, Australian and Malaysian. Malaysian Management Review, Vol. 36 (2), pp 9-17
Anderson, E. and Weitz, B. (1989) Determinants of continuity in conventional industrial channel dyads. Marketing Science, 8 (4), 310-323.
Barratt, M. (2004) Understanding the meaning of collaboration in the supply chain. Supply Chain Management: An International Journal, 9 (1), 30-42.
Cox, A. (2004) The art of the possible: relationship management in power regimes and supply chains. Supply Chain Management: An International Journal, 9 (5), 346-356.
Dahlan, A. (1991) Local values in intercultural management. Malaysian Management Review, Vol. 26 (1), pp 23-31.
Dainty, A.R.J., Briscoe, G.H. and Millett, S.J. (2001) New Perspectives on Construction Supply Chain Integration. Supply Chain Management, 6 (4), 163-173.
Doherty, A.M. and Alexander, N. (2004) Relationship development in international retail franchising: Case study evidence from the UK fashion sector. European Journal of Marketing. 38 (9/10), 1215-1235.
Doney, P.M. and Cannon, J.P. (1997) An examination of trust in buyer-supplier relationships. Journal of Marketing, 2 (April), 35-51.
Dwyer, F., Schurr, P. and Oh, S. (1987) Developing buyer-seller relationships. Journal of Marketing, Vol 51 (2), pp 11-27.
Ellram, L.M. (1991) A Managerial Guideline for the development and implementation of purchasing partnerships. International Journal of Purchasing and Materials Management. Vol 27 (3), pp 2-8
Ford, D. (1980) The development of buyer-seller relationships in industrial markets. European Journal of Marketing, Vol 14 (5/6), pp 339-353
Goddard, C. (1997) Cultural values and cultural scripts of Malay (Bahasa Melayu). Journal of Pragmatics, Vol. 27 (2), pp 183-201.
Iyer, K.N.S. (2002) Learning in Strategic Alliances: An Evolutionary Perspective. Academy of Marketing Science Review, No. 10 (http://www.amsreview.org/articles/iyer10-2002.pdf)
Javidan, M. and House, R.J. (2002) Cultural acumen for global manager: Lesson from Project GLOBE. Organizational Dynamic, 29 (4), 289-305.
McDermott, P., Khalfan, M.M.A. and Swan, W. (2004) An exploration of the relationship between trust and collaborative working in the construction sector. Construction Information Quaterly, 6 (4), 140-146.
McDermott, P., Khalfan, M.M.A. and Swan, W. (2005) Trust in construction project. Journal of Financial Management of Property and Construction, 10(1), 19-31.
McDonough R.P. and Doucette, W.R. (2001) Dynamics of Pharmaceutical Care: Developing Collaborative Working Relationships Between Pharmacists and Physicians. Journal of American Pharmaceutical Association, 41 (5), 682-692.
Milliman, R.E. and Fugate, D. (1998) Using trust transference as a persuasion technique: An empirical field investigation. Journal of Personal Selling and Sales Management, 8 (2), 1-7.
Naismith, N., Price, A.D.F., Dainty, A.R.J., Bryman, A., Greasley, K. and Soetanto, R. (2005) Engendering Trust in the Construction Supply Chain. Journal of Construction Procurement, 11 (2), 136-153.
Pavlou, P.A. (2002) Institution-based trust in interorganizational exchange relationships: the role of online B2B market places on trust formation. Journal of Strategic Information Systems, 11, 215-243.
Rashid, M.Z.A. and Ho, J.A. (2003) Perceptions of Business Ethics in a Multicultural Community: The case of Malaysia. Journal of Business Ethics, 43, 75-87.
Thornton, P.H. (1999) The Sociology of Entrepreneurship. Annual Review of Sociology, 25, 19-46.
Wilson, D.T. (1995) An integrated model of buyer-seller relationships. Journal of the Academy of Marketing Science, 23 (4), 335-345.
Zucker, L. (1986) Production of trust: institutional source of economic structure 1840-1920. Research in Organization Behavior, 8 (1), 53-111.