Vintean, Adriana (2007): Non Verbal Communication in Business Life.
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Everybody communicates on two levels, namely verbally and non-verbally. Verbal communication, or the spoken words we use, represent a very small portion (less than 10%) of our overall message. People can lie, misrepresent or mislead you with their words. Non-verbal language represents over 50% of our total message. Mastering the language of non verbal communication becomes more and more an art and has an impact on our outcomes. The non-verbal message will always be more a more accurate representation of the person's feelings, attitudes or beliefs.
|Item Type:||MPRA Paper|
|Original Title:||Non Verbal Communication in Business Life|
|Subjects:||A - General Economics and Teaching > A1 - General Economics|
|Depositing User:||Adriana VIntean|
|Date Deposited:||14. Jan 2008 12:48|
|Last Modified:||11. Feb 2013 18:55|