Sampaio, José and Moniz, António (2007): ASSESSING HUMAN AND TECHNOLOGICAL DIMENSIONS IN VIRTUAL TEAM’S OPERATIONAL COMPETENCES.
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Cognitive task automation may lead to over trust, complacency and loss of the necessary work environment situation awareness. This is a major constraint in complex work organizations teamwork, ending up into an operational gap, between system developments and its understanding and usability, by operators. This document presents a summary of the main results of author’s research on operational decision processes and occupational competences, applied to the air traffic control operational reality. Introducing a human/technological complementary approach to virtual team’s conceptualisation, the results show there is a dimension to be followed in human/machine integration, which stands beyond interface design, and calls for a deeper human comprehension of technological agent’s structure and functionalities, which will, ultimately, require the development of an operational cognitive framework, where work processes and technological behaviour are integrated in professional competences, as he two faces of the same coin.
|Item Type:||MPRA Paper|
|Original Title:||ASSESSING HUMAN AND TECHNOLOGICAL DIMENSIONS IN VIRTUAL TEAM’S OPERATIONAL COMPETENCES|
|Keywords:||automation; situation awareness; work organization; teamwork; decision process; occupational competences; human/machine interface|
|Subjects:||D - Microeconomics > D8 - Information, Knowledge, and Uncertainty > D81 - Criteria for Decision-Making under Risk and Uncertainty
C - Mathematical and Quantitative Methods > C9 - Design of Experiments > C92 - Laboratory, Group Behavior
L - Industrial Organization > L8 - Industry Studies: Services > L86 - Information and Internet Services; Computer Software
J - Labor and Demographic Economics > J2 - Demand and Supply of Labor > J20 - General
|Depositing User:||António Moniz|
|Date Deposited:||01. Feb 2008 07:58|
|Last Modified:||22. Feb 2013 08:50|
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