Sampaio, José and Moniz, António (2007): ASSESSING HUMAN AND TECHNOLOGICAL DIMENSIONS IN VIRTUAL TEAM’S OPERATIONAL COMPETENCES.
Download (418kB) | Preview
Cognitive task automation may lead to over trust, complacency and loss of the necessary work environment situation awareness. This is a major constraint in complex work organizations teamwork, ending up into an operational gap, between system developments and its understanding and usability, by operators. This document presents a summary of the main results of author’s research on operational decision processes and occupational competences, applied to the air traffic control operational reality. Introducing a human/technological complementary approach to virtual team’s conceptualisation, the results show there is a dimension to be followed in human/machine integration, which stands beyond interface design, and calls for a deeper human comprehension of technological agent’s structure and functionalities, which will, ultimately, require the development of an operational cognitive framework, where work processes and technological behaviour are integrated in professional competences, as he two faces of the same coin.
|Item Type:||MPRA Paper|
|Original Title:||ASSESSING HUMAN AND TECHNOLOGICAL DIMENSIONS IN VIRTUAL TEAM’S OPERATIONAL COMPETENCES|
|Keywords:||automation; situation awareness; work organization; teamwork; decision process; occupational competences; human/machine interface|
|Subjects:||D - Microeconomics > D8 - Information, Knowledge, and Uncertainty > D81 - Criteria for Decision-Making under Risk and Uncertainty
C - Mathematical and Quantitative Methods > C9 - Design of Experiments > C92 - Laboratory, Group Behavior
L - Industrial Organization > L8 - Industry Studies: Services > L86 - Information and Internet Services; Computer Software
J - Labor and Demographic Economics > J2 - Demand and Supply of Labor > J20 - General
|Depositing User:||António Moniz|
|Date Deposited:||01. Feb 2008 07:58|
|Last Modified:||22. Feb 2013 08:50|
Bellier, Sandra (2002), “Acquisition et Transmission des Competences”, Objectif Compétences, MEDEF. Eurocontrol (2000), ATM Strategy 2000+, Vol 1,2 Bruxells. ICAO, (2002), Pans-Ops, Doc. 4444, Montreal, Quebec. Maher, Mary Lou & Gu, Ning (2002), Virtual Worlds = Architectural Design + Computational Elements, Key Centre of Design Computing and Cognition, University of Sydney, web.mit.edu/marym/www/ANZAScA2002.pdf [2007-07-13]. Sampaio José João (2007) The Decision Process in Complex Working Systems and New Emerging Competences. The Air Traffic Control Case, Lisbon, Roma Editora. Sampaio, José João e Guerra, Antonio (2004) The Day God Failed or Overtrust in Automation. A Portuguese Case Study, in Dennis A. et al. HPSAA II - Human Performance, Situation Awareness and Automation, Lawrence Erlbaum Associates, Inc., Publishers – ISBN 0-8058-5341-3. Willans James S. & Harrison Michael D. (1999), Requirements for prototyping the behaviour of virtual environments, Human-Computer Interaction Group, Department of Computer Science, University of York, www.cs.york.ac.uk/~jwillans/papers/kings99.pdf [2006-04-18]. Zarifian, Philippe (1999), Objectif Compétence: Pour Une Nouvelle Logique, Paris, Editions Liaisons.
Available Versions of this Item
- ASSESSING HUMAN AND TECHNOLOGICAL DIMENSIONS IN VIRTUAL TEAM’S OPERATIONAL COMPETENCES. (deposited 01. Feb 2008 07:58) [Currently Displayed]