Munich Personal RePEc Archive

The quality in the domain of services

Rabontu, Cecilia Irina and Boncea, Amelia Georgiana (2007): The quality in the domain of services.

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Abstract

The quality means different things for different persons depending on their experience and their position in an organization, thus, even though the preoccupations for quality appeared from the very beginning of humankind, only in the 20th century a spectacular evolution of the actions and the concepts regarding quality was brought forth. The modern concept of quality is based on four fundamental rules : the defining of quality, the prevention, zero defects and the measurement.

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