Clifton, Judith and Díaz-Fuentes, Daniel (2008): Evaluating EU policies on public services: a citizens´ perspective.
Download (329Kb) | Preview
This article evaluates EU policies on public services – particularly public network services - from the citizens´ point of view. It is first argued that citizens´ perceptions about these services are important because they are essential for quality of life, but also because they exhibit economic characteristics such as asymmetrical information, adverse selection and positive externalities. Changing EU policy on public services is synthesised and classified into two main phases in section two. Citizen satisfaction with public services as revealed through surveys from 1997 to 2007 is explored in the third section. In the discussion, the prospects for EU policy on public services are considered and, it is argued that, from the perspectives of subsidiarity and proportionality, policy towards strengthening the common market is being increasingly uploaded to the supranational level in the form of directives, whilst cohesion and redistribution policies are being downloaded to the national level or dealt with at the supranational level by “soft” instruments.
|Item Type:||MPRA Paper|
|Original Title:||Evaluating EU policies on public services: a citizens´ perspective|
|Keywords:||Economics of public services; evaluation; citizen; consumer; satisfaction; privatization; liberalization; competition|
|Subjects:||L - Industrial Organization > L9 - Industry Studies: Transportation and Utilities > L96 - Telecommunications
L - Industrial Organization > L3 - Nonprofit Organizations and Public Enterprise > L38 - Public Policy
H - Public Economics > H4 - Publicly Provided Goods > H41 - Public Goods
L - Industrial Organization > L3 - Nonprofit Organizations and Public Enterprise
L - Industrial Organization > L9 - Industry Studies: Transportation and Utilities
L - Industrial Organization > L9 - Industry Studies: Transportation and Utilities > L94 - Electric Utilities
|Depositing User:||Judith Clifton|
|Date Deposited:||03. Jul 2008 00:11|
|Last Modified:||12. Feb 2013 00:57|
AHARONI, Y., 1986, The Evolution and Management of State-Owned Enterprises, Cambridge, Mass: Ballinger.
BALANYÁ, B. et al., 2000, Europe Inc: Regional and Global Restructuring and the Rise of Corporate Power, London: Pluto Press.
CEEP, 2004, “Service of General Interest: A Chance for an Integrated Europe”, XVIth Congress, Leipzig, 16-18 June, Leipzig.
CEEP, 2002, “Declaration on Services of General Interest for the European Council of Barcelona”, Brussels: CEEP.
CEEP, 2000, “Opinion: What European evaluation of the performance of the services of general economic interest?”, Brussels: CEEP.
CEEP, 1995, “Europa: Competencia y servicio publico”, Brussels: CEEP.
CEEP, 1984, “Public Enterprise in the European Economic Community”, Brussels: CEEP.
CEEP and ETUC, 2000, “Proposal for a Charter for Services of General Interest”, Brussels: CEEP and ETUC.
CLIFTON, J., COMÍN, F. & DÍAZ-FUENTES, D., 2003, Privatization in the European Union: Public Enterprise and Integration, Dordrecht/Boston: Kluwer.
CLIFTON, J. COMÍN, F. & DÍAZ-FUENTES, D., 2005, “Empowering Europe´s Citizens? On the prospects for the Charter of Services of General Interest”. Public Management Review, Volume 7 (3), 417-443.
CLIFTON, J., COMÍN, F. AND DÍAZ FUENTES, D., 2004), “Reconceptualising Public Services after Integration: States, Markets and Entitlements in the European Union”, W-2004/8, Bruges: United Nations University-CRIS.
CLIFTON, J., COMÍN, F., & DÍAZ-FUENTES, D., 2006, “Privatization in the European Union: Ideological, pragmatic, inevitable?” Journal of European Public Policy, Volume 13, No. 5, 736-756.
CLIFTON, J., COMÍN, F., & DÍAZ-FUENTES, D., eds, 2007, Transforming public enterprise in Europe and North America: Networks, Integration and Transnationalisation, London: Palgrave-Macmillan.
CLIFTON, J., COMÍN, F., & DÍAZ-FUENTES, D., 2008, “The Rise of the New Public Service Transnationals:European or Global Phenomenon? in Schröter, H., ed. In Search of the European Enterprise, Berlin: Springer.
COMÍN, F. AND DÍAZ FUENTES, D., 2004, Las empresas públicas en Europa, Síntesis, Madrid.
COSTAS COMESAÑA, A., 2007, “De consumidor a ciudadano: el papel de la satisfacción del ciudadano en la sostenibilidad de los mercados de servicios públicos”, Información Comercial Española: Revista de Economía, 33-50
DAMJANOVIC, D., 2007, “The EC market rules as socio-cultural policy instruments in Europe: A normative analysis”. Paper presented at the conference “An alternative to the market. The social, political and economic role of public services”, Workshop II: EU policies on public services: stock taking and critical assessment, organised by ETUI-REHS, EPSU, SALTSA Brussels, November 19-20, 2007 EC, 1996, Communication on SGI EC, 1997, Eurobarometer 47.0: L´Europe des Consummateurs, Les Citoyens face a l´ouverture a la concurrence des monopoles de services public. EC, 2000a, Eurobarometer 53 : Les Européens et les services d´intérêt généraux. EC, 2000b, Communication on Services of General Interest in Europe. EC, 2001, Communication from the Commission on the application of State aid rules to public service broadcasting.
EC, 2002a, Eurobarometer 58: Consumers´ opinions about Services of General Interest.
EC, 2002b, Etude sur les services d´interet economique general aupres des citoyens des 15 pays. EC, 2002c, Methodological note for the horizontal evaluation of services of general economic interest COM (2002)331. EC, 2003a, CCEB Eurobarometer European Consumers and services of general interest.
EC, 2003b, European Consumers and Services of General Interest: Qualitative Study. EC, 2003c, Flash Eurobarometer 150: La qualité des services. EC, 2003d, Green Paper on Services of General Interest. http://www.europa.eu.int/eur-lex/en/com/gpr/2003/com2003_0270en01.pdf EC, 2004a, White Paper on Services of General Interest http://europa.eu.int/comm/secretariat_general/services_general_interest/docs/com2004_374_en.pdf
EC, 2004b, Horizontal evaluation of the performance of network industries providing SGEI EC, 2005a, Eurobarometer 219 Consumers opinions on Services of General Interest EC, 2005b, Horizontal evaluation of the performance of network industries providing Services of General Economic Interest EC, 2006a, Evaluation of the Performance of Network Industries Providing Services of General Economic Interest EC, 2006b, Communication on Social Services of General Interest EC, 2007a, Eurobarometer 260, Consumers opinions on Services of General Interest EC, 2007b, Horizontal evaluation of the performance of network industries providing SGEI, EC, 2007c, European Consumers’ Opinions On Certain Services Of General Interest Qualitative Study In the 25 Member States EC, 2007d, Communication from the Commission: Towards a European Charter on the Rights of Energy Consumers http://ec.europa.eu/energy/energy_policy/consumers/doc/2007_07_05_comm_386_en.pdf EC, 2008 Consolidated Versions of the Treaty on European Union and the Treaty on the Functioning of the European Union http://eur-lex.europa.eu/JOHtml.do?uri=OJ:C:2008:115:SOM:EN:HTML EPSU, ETF, ETUCE, 2003, “Services of General Interest and the European Convention”. FLORIO, M., 2007, “Electricity Prices as Signals for the Evaluation of Reforms: An Empirical Analysis of Four European Countries”, International Review of Applied Economics, Vol. 21, 1, 1–27. GALAMBOS, W. (2000) “State-owned enterprises in a hostile environment” in Toninelli, P. E. ed., The rise and fall of State-owned enterprise in the western world, Cambridge: Cambridge University Press.
HELM, D. (2007) ed. The new energy paradigm, Oxford: Oxford University Press.
HÉRITIER, A., 2002, “Public-interest services revisited”, Journal of European Public Policy 9:6, 995-1019. HIRSCHMAN, A., 1970, Exit, voice and loyalty: Responses to decline in firms, organizations and states, Cambridge: Harvard University Press. HIRSCHMAN, A., 1982, Shifting involvements: private interest and public action, Princeton: Princeton University Press HOOD, C., 1991, “A Public Management for all Seasons?” Public Administration, 69:1, 3-19. ITU, 2006, World Telecommunications/ICT Development Report 2006: Measuring ICT for social and economic development, Geneva. KAUL, I., 2003, “Redefining Public Goods: Why, How and to What Effects?” Paper presented at the UNU-CRIS International Conference on Global Public Goods and Regional Integration. UNU Bruges, November 20-21. KRUGMAN, P. (1997) “What should trade negotiators negotiate about?” Journal of Economic Literature XXXV 113-20 LOUIS, V.-J, RODRIGUES, S., 2006, eds, Les services d´intérêt économique général et l´Union européene, Brussels : Bruylant. MAJONE, G. (1996) Regulating Europe, London: Routledge. MANGENOT, M., 2005, ed., Adminstrations publiques et services d’intérêt général: quelle européanisation, Maastricht: Euorpean Institute of Public Administration. MEGGINSON, B., and NETTER, J. (2001) “From state to market: a survey of empirical studies on privatization”, Journal of Economic Literature, 39, 321-89 NEWBERY, D., 2007, “What are the issues in Merger and Acquisitions Arising from Electricity Market Restructuring?” Working Paper of the European University Institute, RSCAS NEWBERY, D., 2004, “Privatising Network Industries”, CESIFO Working Paper 1132, Category 9 Industrial Organisation. PELKMANS, J. (2006) Economic Integration, third edition, London/New York: Financial Times/Prentice Hall. PROSSER, T., 2005, The limits of competition law: markets and public services, Oxford: Oxford University Press. RAZA, W., 2007, “The liberalization of Trade in Services in the WTO: Implications for Public Services in the EU“. Paper presented at the conference “An alternative to the market: The social, political and economic role of public services in Europe” ETUI-REHS, EPSU, SALTSA, Brussels, November 19-20, 2007. SCHRÖTER, H., 2008, ed. In Search of the European Enterprise Berlin: Springer. THATCHER, M, HÉRITIER, A., 2002, eds., “Analysing regulatory reform in Europe: special issue”. Journal of European public policy 9(6).
TINBERGEN, J. (1954) International economic integration, second edition, Elsevier
UNCTAD (2004) World Investment Report, Geneva: UNCTAD.
UNCTAD (2008) World Investment Report, Geneva: UNCTAD.