Munich Personal RePEc Archive

Emotion Work

Klimczuk, Andrzej and Klimczuk-Kochańska, Magdalena (2016): Emotion Work. Published in:

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Abstract

Emotion work is usually defined as the psychological processes necessary to regulate emotions that are desired in specific private life conditions. When controlling the intensity and quality of the individual's feelings is related to the public sphere and undertaken for reasons associated with paid work it is called emotional labor. Such employment occurs in contemporary service economies where the provision of services is often related to “selling feelings,” which is mainly performed by women.

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