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Exploring the efficacy of e-government models through information systems management-case of The Gambia

Cham, Dawda (2022): Exploring the efficacy of e-government models through information systems management-case of The Gambia. Published in:

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Research on e-government initiatives is now an important area of research in the field of Information Systems. This thesis conceptualizes e-government has the process by which government agencies deliver services to citizens through the use of Information Communication Technology (ICT). Despite the large body of evidence that proves the benefits of electronic, governments and citizens still encounter problems following increased digitization of government services. Remarkably, the kind of challenges associated with increased adoption of e-government are different depending on whether the target country is developing or fully developed. This study has explored the quality of e-government services according to the perceptions of Gambian citizens. Specifically, the current study aims to examine and describe the effects of e-government services quality on citizens' faith in e-government and their willingness to continue using the system.

Data was gathered utilizing an online survey managed through random citizen of Gambia individuals. Bartlett's test was also utilized to look into and determined how two variables and strongly related. Most Gambians are ignorant of Gambian e-Government programs, according to the survey. As a result, they had no idea of the government's e-government initiative. According to the findings, the Gambians have confidence in e-government services. According to the findings, the present government procedure has to be redesigned.

E-government, according to the findings, is critical to the fight against corruption. In the research, it was determined that e-government transactions are error-free. E-government in Gambia seems to be reducing the frequency of in-person visits to government offices, according to the data.

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