Logo
Munich Personal RePEc Archive

Gap Analysis of Stakeholders’ Perception in Tourism Industry

Chavan, Rajashri Ramesh and Bhola, Sarang Shankar (2013): Gap Analysis of Stakeholders’ Perception in Tourism Industry. Published in: MERC Global's International Journal of Management , Vol. 1, No. 1 (2013): pp. 68-77.

[thumbnail of MPRA_paper_48768.pdf]
Preview
PDF
MPRA_paper_48768.pdf

Download (1MB) | Preview

Abstract

The paper mainly focused to determine the stakeholder profile and establish the perception gap between tourist and service providers mainly hoteliers and tour operators. A research framework is constructed and tested using data produced by three independent surveys of tourists and tourism service providers viz. hoteliers and tour operators from the 10-tourist sites viz. Aundh, Sajjangarh, Kas, Thoseghar, Ajinkyatara, Mahabaleshwar, Panchgani, Pratapgarh, Wai and Koyna of Satara district. The study concluded that there is a difference of opinion amongst stakeholders in case of satisfaction and importance of those 33 available tourist services and amenities in the district.

Atom RSS 1.0 RSS 2.0

Contact us: mpra@ub.uni-muenchen.de

This repository has been built using EPrints software.

MPRA is a RePEc service hosted by Logo of the University Library LMU Munich.