Munich Personal RePEc Archive

La introducción de los instrumentos de gestión de la calidad en la administración pública rumana

Cristea, Ana Ionela (2013): La introducción de los instrumentos de gestión de la calidad en la administración pública rumana.

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Abstract

This paper aims to provide an assessment of the introduction of quality management tools (Common Assessment Framework-CAF, Multi Annual Modernization Program-PMM, Balanced Scorecard and Benchlearning) in the Romanian public administration, after the fall of communism in 1989 until 2012, necessary to carry out the administrative reform process.

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