Munich Personal RePEc Archive

Assessing the role of goods transport in organizational performance

Sambracos, Evangelos and Ramfou, Irene (2010): Assessing the role of goods transport in organizational performance.

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In today’s world, transport management is a key strategic factor for the achievement of organizational goals such as economic efficiency and effectiveness. Likewise, transport decisions are important for the development and establishment of organizational policies aiming at enhancing competitiveness, customer satisfaction and profitability. Companies though must realize that in order to develop an efficient and effective transportation system within the context of their supply chain, they must be able to trace and evaluate the causality mechanisms between the transport function and their performance. The exploration of these subjects commences with a literature review in the fields of transportation, logistics and performance measurement. Following, we develop a theoretical framework for assessing the effect of transportation to organizational performance. Our main instruments for the development of our model are the Balanced Scorecard model and the Supply Chain Operations Reference model (SCOR). These performance systems are supplemented by various established measures aiming at the development of a theoretical framework, a measurement instrument for the performance assessment of transport choices and improvements.

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