Munich Personal RePEc Archive

Role of Instant Messenger in Turkish People Life

Bağkur, Mehmet (2015): Role of Instant Messenger in Turkish People Life. Published in: International Research Journal of York University , Vol. 2, No. 3 (June 2015): pp. 302-328.


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Instant Messaging is being widely adopted in modern people life and a number of IM applications are existing in the market. The number of functions and features increase in IM’s make it more popular every single day in human life. There are number of IM’s in the market and people prefer to use one or more than one of them according to their usage and preferences. This study focus on 2 aspects of Instant Messenger. The first aspect is the use of IM, including the activities people do with IM, the routines they use it, and collaboration. The second aspect is peoples’ preferences, including people’s perceived benefits of the application, problems they encounter, and ways in which they handle the problems. This study uses surveys as an evaluation method. The surveys are consisted of a consent form, demographic information part, and the questions part. Moreover, the surveys, which are created and launched by Kwik Surveys, are conducted online. Participants are provided with a link generated by the website to the survey. There are 65 participants in total who have taken part in the survey, and 49 participants have completed it. Most of the participants agree that they use IM frequently, have a good user experience, and it has improve their life. However, they also encounter some problems with IM which raise dissatisfaction. The report gives some key recommendations for redesign, such as improving the quality of service and system robustness, meliorate the current functions, add new functions, and integrate and interoperate with other software.

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