Munich Personal RePEc Archive

National health insurance scheme renewal in Ghana: Does waiting time at health insurance registration office matter?

Adu, Kofi Osei (2019): National health insurance scheme renewal in Ghana: Does waiting time at health insurance registration office matter?

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Abstract

The study examined effect of waiting time at national health insurance registration office on national health insurance renewal in Ghana and also, estimated acceptable waiting time at national health insurance registration office. A secondary data collected from 1009 individuals by PhD candidate at University of Cape Coast, Ghana was used for this study. The sample size used for this study was 636 and binary logit model was used to examine the effect of waiting time at national health insurance scheme office on renewal of national health insurance policy. The study found that waiting time at national health insurance scheme registration office/centre has a negative influence on individual’s decision to renew NHIS policy. The desired (acceptable) waiting time at NHIS registration centre is 2 hours 45 minutes (147 minutes). This means that individuals who spend less than 2 hours 45 minutes are more likely to renew their NHIS policy when the policy expires. This study recommends that National Health Insurance Authority should develop software (an App) that an individual can use to renew his/her NHIS membership when his/her membership expires without visiting NHIS registration office.

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