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Waseem, S. Nazneen and Chhapra, Imran Umer and Bhutto, Shumaila (2014): Analysis of customer satisfaction in services industry: A case study of private universities in Karachi, Pakistan. Published in: Asian Journal of Research in Business Economics and Management , Vol. 4, No. 1 (2 January 2014): pp. 223-234.

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