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Keating, Byron W. and Alpert, Frank and Kriz, Anton and Quazi, Ali (2010): Exploring the mediating role of relationship quality in online services. Published in: Journal of Computer Information Systems , Vol. 52, No. 2 (2011): pp. 33-41.
Keating, Byron W. and Kriz, Anton and Quazi, Ali (2008): Financial risk and its impact on new purchasing behavior in the online retail setting. Published in: Electronic Markets , Vol. 19, No. 4 (2009): pp. 237-250.
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