Shafiq, Yasir and Shafique, Imran and Din, Muhammad Saadat and Cheema, Khaliq Ur Rehman (2013): Impact of Service quality on customer satisfaction: a study of hotel industry of Faisalabad, Pakistan. Published in: International Journal of Management & Organizational Studies , Vol. 1, No. 2 (March 2013): pp. 55-59.
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