Munich Personal RePEc Archive

Questionary Research to Learn State of Affairs of Technological Support CRM

Vaněk, Jindřich and Suchánek, Petr (2006): Questionary Research to Learn State of Affairs of Technological Support CRM. Published in: 4-th international symposium International Business Administration (April 2006): pp. 464-471.

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Abstract

Evaluation exercise was made on the basis primary research in which service organizations was spoken. They were answered for questions interrelated to customer relationship management (CRM).

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