Munich Personal RePEc Archive

Consumer Criteria for the Selection of an Islamic Bank: Evidence from Pakistan

Hasan, Dr. Syed Akif and Subhani, Muhammad Imtiaz and Osman, Ms. Amber (2012): Consumer Criteria for the Selection of an Islamic Bank: Evidence from Pakistan. Published in: International Research Journal of Finance and Economics (IRJFE) , Vol. 94, (2012)

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Abstract

Pakistan is a moderate Islamic country, and Karachi its Financial Hub. The Islamic banking industry has seen an enormous growth in the past ten years in the space of Pakistan. This study is intended to observe the criteria of Islamic bank selection for the diversified consumers of Karachi, Pakistani. Ten factors which include Convenience, Quality of services by banks, Religious motives of consumers , Availability of ATM, Privacy & Confidentiality, Bank reputation & Image, Variety in financing options, High profit & Low service charges, Recommendations from friends & family and Friendly & Responsive attitude of banking staff have been taken to investigate the consumer’s criteria for selecting Islamic banking. The findings suggest that High profit & Low service charges is the most important factor followed by Religious motives and Quality of Service for selecting Islamic banking by consumers.

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