Retrospective Experiential Learning Theory and its Impact on Countering Social Exclusion in Ecotourism

Mathew, C. D. and Aithal, Sreeramana (2020): Retrospective Experiential Learning Theory and its Impact on Countering Social Exclusion in Ecotourism. Published in: International Journal of Management, Technology, and Social Sciences (IJMTS) , Vol. 5, No. 1 (15 February 2020): pp. 18-23.

Abstract

Retrospective Experiential Learning (REL) is an instrument for regularising and normalising the guiding experience of the guides. Ultimately it results in routinising the very rare excellent service that happened earlier. In this paper, the Retrospective Experiential Learning test is carried out at Thenmala and PTR concerning Client Associations Management. Guides have been asked to reminisce their good experiences in connection with tourism services. REL has contributed towards enhanced service quality. The empirical study shows that REL can produce results. It has been found that concentrated REL strategy is not applicable to the two destinations. Here, the tourists who are assessed in connection with implementing new ideas told that they would prefer intuitive, imaginative, creative, participative, and idea generating environment to enjoy eco-tourism with local tourist guides rather than a rigid bureaucratic environment. The paper focuses on the impact of REL on service quality in ecotourism sector. The discussions are directed towards improving service quality and its impact on social exclusion.

• Item Type: MPRA Paper
• Language: English
• Keywords: REL, Customer satisfaction, Service quality, Local guides, PTR, Thenmala
• Subjects: O - Economic Development, Innovation, Technological Change, and Growth > O1 - Economic Development; O - Economic Development, Innovation, Technological Change, and Growth > O4 - Economic Growth and Aggregate Productivity; Q - Agricultural and Natural Resource Economics ; Environmental and Ecological Economics > Q5 - Environmental Economics

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