A study of hotels' managers and tourists’ attitudes regarding the use of furniture with hidden compartments by hotels in Bulgarian black sea and mountain resorts

Georgieva, Daniela (2021): A study of hotels' managers and tourists’ attitudes regarding the use of furniture with hidden compartments by hotels in Bulgarian black sea and mountain resorts. Published in: 14th International Scientific Conference WoodEMA 2021 proceedings of papers, Koper, Slovenia 2021 No. 14 (June 2021): pp. 327-332.

Abstract

Among the main threats facing the tourism sector are crimes, terrorism, and robberies. Researchers in the field state that hotel managers and even tourists themselves are refraining from submitting crime signals. In this respect, one of the main goals of the hotel’s management is to assure enough conditions to the guests to make them feel safe and secure in the hotel facilities. For that purpose, except the commonly used security devices, it is possible specially designed furniture with hidden compartments, where the guests to hide their valuables, to be placed in the hotel rooms. Such furniture are already used in the USA but there is no data or previous researches in the field regarding their use in Bulgaria. The main goal of the study is to present data from survey results of the opinions of hotel managers and tourists regarding the effectiveness and the future use of such furniture. The collection of data among hotel managers is based on the case study method. The survey among tourists is based on the questionnaires distributed on the spot. The study of statistical relationships and dependencies is based on the Chi-square test. The findings of the study show mixed reactions by the tourists even though the majority would use furniture with hidden compartments. Managers however do not see any benefits (financial or marketing) from it. The presented results are part of wider questionaries’ and data collected under the project "Model Development and Testing for Monitoring and Evaluation of Sustainable Tourism Development in Bulgaria (after the example of national resorts)" financed by the National Science Fund, contract No КП06-Н25/3 from 13.12.2018

• Item Type: MPRA Paper
• Language: English
• Keywords: hotels’ furniture, hidden compartments, case study, questionnaires
• Subjects: L - Industrial Organization > L7 - Industry Studies: Primary Products and Construction > L73 - Forest Products; L - Industrial Organization > L8 - Industry Studies: Services > L83 - Sports ; Gambling ; Restaurants ; Recreation ; Tourism; M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M0 - General

References

Atlas, R. (2008). 21st Century Security and CPTED, Designing for critical infrastructure protection and crime prevention. CRC Press. Taylor and Francis group.

Barth, S. (2006). Hospitality Law. Managing legal issues in the hospitality industry. Hoboken.

Beaudry, M. (1996). Contemporary Lodging Security. Butterworth-Heinemann.

Burstein, H. (1994). Introduction to Security. Eaglewood Cliffs, Prentice Hall.

Buzby II, W. J., Paine, D. (1976). Hotel and Motel Security Management. Los Angeles: Security World.

Georgieva, D. V., Bankova, D. (2021). Security and safety of tourists as a factor for sustainable tourism based on the example of Bulgarian black sea resorts. Proceedings of CBU Innovations in Science and Education.

Handbook, Part I: Lessons for Terrorism Prevention from Literature in Related Fields (2020), online available at: https://icct.nl/publication/lessons-for-terrorism-prevention-from-literature-in-related-fields/.

Hayes, D., Ninemeier, J. (2006). Foundation of Lodging Management. Prentice Hall.

Hughes, D. (1984). Guide to hotel security. England: Aldershot Hants.

Nadel, B. (2009). Building Security. Handbook for Architectural Planning and Design. Kemper Award Winner.

Natsionalna strategiya za ustoĭchivo razvitie na turizma v Republika Bŭlgariya, 2014-2030. [National Strategy for Sustainable Development of Tourism in the Republic of Bulgaria 2014-2030], Updated version 2017, Ministry of Tourism

Penal Code, promulgated in SG 26/1968, last amended and supplemented in SG 108/ 2020

Popova, R. (2018). Forest industry in republic of Bulgaria: state and prospects. Proceedings of the International Institute of Social and Economic Sciences, International Academic Conference. London, рp. 245-262.

Popova, R. (2019). Innovation development of the furniture industry in Bulgaria. CBU International Conference 2019 - Innovations in Science and Education. March, 2019. 256-261.

Wood, R. (2013). Key Concepts in Hospitality Management. Sage Publications Ltd.

Zhao, J., Brown, M. (2009). Examining Hotel Crimes from Police Crime. Reports. Crime Prevention and Community Safety: An International Journal 11(1): pp. 21–33.