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بررسی چابکی سازمانی و شناسایی شاخص‌های ارزیابی آن در سازمان

Ranjbarfard, Mina and Mirsalari, Reyhaneh (2017): بررسی چابکی سازمانی و شناسایی شاخص‌های ارزیابی آن در سازمان. Published in:

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Today, due to increasing competitive pressure, organizations increasingly need agility to be able to identify and understand the needs of customers, competitive activities of competitors as well as opportunities for cooperation of suppliers. Therefore, the use of information technology in organizations has become inevitable. There are fewer units or activities of organizations that are not affected by information technology. The application of information technology in the organization and the acceleration of change resulting from it, has increased the complexity within organizations. The need for better management of complexity and changes in today's organizations leads them to new approaches such as organizational agility. It is considered as a key factor in dealing with and managing dynamic organizational environments that are accompanied by uncertainty, which leads organizations to their predetermined goals. Due to theimportance of this issue, this study examines and compares previous literature and academic papers in the field of organizational agility and its various models and measurement methods with the aim of identifying its evaluation indicators in the organization. This article introduces 9 factors of product agility, customer agility, supplier agility, employee agility, organizational strategic agility, agility of competitors, information agility, market agility and business process agility as the main indicators of organizational agility assessment. In addition, sub-criteria of each of these indicators were identified. The results of this article can be used as a guide for a comprehensive and effective measurement of organizational agility.

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