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Implementing ISO 9001:2015 in Local Government Units: Controversies and options in Zamboanga Peninsula (Region IX), Philippines

Tendero, Emerissa Jane (2023): Implementing ISO 9001:2015 in Local Government Units: Controversies and options in Zamboanga Peninsula (Region IX), Philippines.

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This study explores the controversies and available options surrounding the implementation of the ISO 9001:2015 quality management system in local government units (LGUs) within Zamboanga Peninsula (Region IX), Philippines. By employing a comprehensive mixed-methods approach, the study investigates the challenges, benefits, and potential solutions associated with ISO 9001:2015 adoption in the context of LGUs. Drawing from the LGUs in Zamboanga Peninsula, data were collected through surveys, interviews, and document analysis. The findings indicate that the implementation of ISO 9001:2015 in LGUs encounters notable controversies and presents a range of options for local administrators. The study reveals that the primary challenges include limited resources, inadequate understanding of ISO standards, resistance to change, and the absence of a supportive organizational culture. Furthermore, the research identifies several options to address these challenges effectively. These options encompass capacity-building initiatives, stakeholder engagement, internal process improvements, and the establishment of a conducive organizational environment. Notably, the study emphasizes the need for tailored strategies that account for the unique characteristics and circumstances of each LGU. This research contributes to the existing literature by shedding light on the controversies and options surrounding the implementation of ISO 9001:2015 in LGUs. The findings serve as a valuable resource for policymakers, local administrators, and stakeholders involved in enhancing the quality of public service delivery. By adopting effective strategies, LGUs in Zamboanga Peninsula can overcome challenges and leverage the benefits of ISO 9001:2015 to improve their overall performance and governance.

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