An Analytical Examination of the Preparedness and Challenges in the Implementation of E-Governance for the Optimization of Public Service Delivery in Zamboanga City, Philippines

Delos Reyes-Urmanita, Marie June and Moreno, Frede (2024): An Analytical Examination of the Preparedness and Challenges in the Implementation of E-Governance for the Optimization of Public Service Delivery in Zamboanga City, Philippines.

Abstract

This study examines the preparedness and challenges in implementing e-governance for optimizing public service delivery in Zamboanga City, Philippines. Utilizing a mixed-methods approach, the research integrates quantitative surveys and qualitative key informant interviews to assess the current state of digital infrastructure, institutional capacity, digital literacy, and citizen engagement. Findings reveal significant challenges, including inadequate infrastructure, insufficient institutional training, and low levels of digital literacy among citizens. Technological barriers, financial constraints, and policy gaps further complicate the implementation process. The study applies Public Value Theory to contextualize how e-governance initiatives can create value by improving service delivery and inclusivity. Recommendations focus on enhancing digital infrastructure, building institutional capacity, promoting digital literacy, and strengthening policy frameworks. These measures aim to address identified challenges and foster a more effective e-governance environment. The study contributes to the field of public administration by providing actionable insights for practitioners and policymakers, emphasizing the need for a comprehensive approach to e-governance that considers both technical and socio-cultural factors. Future research directions include longitudinal studies and comparative analyses to further explore the impacts and effectiveness of e-governance initiatives.

• Item Type: MPRA Paper
• Language: English
• Keywords: E-Governance, Public Service Delivery, Digital Infrastructure, Institutional Capacity, Digital Literacy, Citizen Engagement, Public Value Theory, Implementation Challenges, Policy Recommendations
• Subjects: A - General Economics and Teaching > A1 - General Economics; H - Public Economics > H1 - Structure and Scope of Government; H - Public Economics > H4 - Publicly Provided Goods; H - Public Economics > H7 - State and Local Government ; Intergovernmental Relations; H - Public Economics > H8 - Miscellaneous Issues; L - Industrial Organization > L8 - Industry Studies: Services; M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M0 - General; M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration; Z - Other Special Topics > Z0 - General

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