Akbar, Syed Waqar and Yousaf, Muhammad and Haq, Naeeem Ul and Hunjra, Ahmed Imran (2010): Impact of employee empowerment on job satisfaction: an empirical analysis of Pakistani service industry. Published in: Interdicpnary Journal of Contemparary Research in Business , Vol. 2, No. 11 (2011): pp. 680-685.
Download (93kB) | Preview
The purpose of this study is to determine the relationship between employee empowerment and job satisfaction in Pakistani service industry. This study also examines the difference between job satisfaction level of male and female employees. The questionnaire consisting twenty four statements was used for collection of data and was distributed among 200 employees of service industries in Pakistan. SPSS was used for analysis. Results indicate that employee empowerment has positive and significant impact on job satisfaction. The results also confirm a significant difference between male and female employees job satisfaction level. Evidence depicts that male employees are more satisfied from their jobs.
|Item Type:||MPRA Paper|
|Original Title:||Impact of employee empowerment on job satisfaction: an empirical analysis of Pakistani service industry|
|Keywords:||Employee Empowerment, Job Satisfaction, Service industry, Employees|
|Subjects:||M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M5 - Personnel Economics > M54 - Labor Management|
|Depositing User:||Ahmed Imran Hunjra|
|Date Deposited:||17. Aug 2012 09:19|
|Last Modified:||30. Dec 2015 12:42|
Argyris and Chris, (1998). Empowerment: The emperor s new clothes, Harvard Bus. Rev, 76,98-108.
Best of the Best. (1999). Saluting the global award recipients of Arthur Andersen's best practices awards, Fortune. Vol.139, No. 4, S1-7.
Bowen, D.E. and Lawler, E.E. (1992). The empowerment of service workers: What, why, how and when. Sloan Manage. Rev., 33: 31-39. http://www.ncbi.nlm.nih.gov/pubmed/10118526
Brian, A. J. R. Kannan, J and Stephens, A. (2008). Cultivating systemic thinking in the next generation of business leaders. Acad. Manage. Learn. Educ., 7: 9-25. http://aom.metapress.com/app/home/contribution.ap?referrer=parent&backto=issue,2,15;j ournal,5,5;linkingpublicationresults,1:109449,1
Davidson, I. (2004). Employees: Business asset or legal liability? Internet Works, Autumn 2004, Vol 86.
Deal, J. (2005). Employees: Greatest asset or greatest expense. Retrieved on March 15, 2005 from http://www.dealconsulting.com/personnel/employee.html
Dobbs, (1993). The empowerment environment. Training & Development, 47(2), 55-57.
Goldsmith, A.L. Nickson, D.P.; Sloan, D.H. and Wood, R.C. (1997). Human Resource Management for Hospitality Services, London: International Thomson Business Press.
Halvorsen, D. L. (2005). An Investigation of Employee Satisfaction and Employee Empowerment Specific to on-Site Supervisors in The Residential Construction Industry, A thesis for master degree submitted to the faculty of Brigham Young University, (December, 2005).
Handy, M. (1993). Freeing the victims Total Quality Management, 11.
Hofstede, G. (1991). Cultures and Organizations: Software of the Mind, London: McGraw-Hill.
Lawler, E. and Mohrman, S.A. (1989). With help, all managers can practice high involvement management. Personnel, 66, 26-31.
Potochny, D. (1998). Employee empowerment: Key to efficient customer service [Electronic version]. Nation's Restaurant News. Vol. 32 No. 32.
Ripley, R.E. and Ripley, M.J. (1992). Empowerment, the cornerstone of quality: Empowering management in innovative organizations in the 1990 s. Management Decision, 30, 20-43.
Spatz, D. (2000). Team building in construction. Practice Periodical on Structural Design and Construction, Vol 5, 93-105.
Spice, M, and Gilbert, A. (1991), Leadership for empowerment. The Public Manager, 21(3), 27- 31.
Tony, C. (1999). Cultivation council. Sell. Power, 19: 100-102.