Munich Personal RePEc Archive

Satisfaction with faith-inspired health care services in Africa: review and evidence from household surveys

Olivier, Jill and Wodon, Quentin (2012): Satisfaction with faith-inspired health care services in Africa: review and evidence from household surveys.

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Abstract

Patient service satisfaction has become a critical concept, utilized both in the assessment of quality of care and to predict a range of health-related behaviors and outcomes. What can be said about patient satisfaction with faith-inspired institutions (FIIs) in the African context in comparison with other providers, and especially public providers? Our objective in this paper is first to review what evidence there is in the literature that might cast light on the comparative satisfaction of patients with FII-health services in Africa today. Second, we present new evidence from household surveys in six African countries on satisfaction rates. Overall, the results suggest that satisfaction with the services provided by FIIs is higher than with those provided by public facilities.

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