Munich Personal RePEc Archive

Development and testing of a business process efficiency scale

Zaheer, Arshad and Rehman, Kashif ur and Saif, M. Iqbal (2008): Development and testing of a business process efficiency scale. Published in: European Journal of Social Sciences , Vol. 7, No. 2 (12 December 2008): pp. 179-188.

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This study examines the significance of business processes in achieving performance. The objectives of the study are twofold. The first section focuses on developing and validating a business process efficiency scale. Prior literature informs the initial items that comprise the efficiency scale. After developing the prototype scale, the authors then approached local and foreign experts in the field for feedback on individual items. Omitting some items incorporated the expert advice, along with modifying other items to fit with the local culture. We subsequently examined the impact of business process efficiency on employee performance. Using simple random sampling, the research team distributed 252 survey questionnaires to the attendees of a workshop arranged by a local university for its employees. Analysis of 103 valid questionnaires reveals the inefficiency of the overall business processes in the organization. The results of the study show that business process efficiency has a significant impact on employee performance.

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