Munich Personal RePEc Archive

What shapes patient's satisfaction in countries' health care systems?

Xesfingi, Sofia and Vozikis, Athanasios (2014): What shapes patient's satisfaction in countries' health care systems?

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Patient satisfaction is an important measure of health care quality as it offers information on the provider’s success at meeting clients’ expectations and is a key determinant of patients’ perspective behavioral intention. This paper studies the relationship between patient’s satisfaction of healthcare system and a set of socio-economic and health provision indicators. We first construct an index of patient’s satisfaction and then, at a second stage, this index is related to economic and health provision variables. Our empirical analysis relies on 31 countries and for four years. Our findings support a strong positive association between citizens’ satisfaction and public health expenditures, number of physicians and nurses, and the age of the patient, while there is a negative evidence for private health spending and number of hospital beds.

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