Turnover Intention Among Categories Of Staff In The Hotel Industry In Ghana: A Case Of Sekondi-Takoradi Metropolis

Adu, Kofi Osei and Amponsah, Stephen and Arthur, Nicholas (2015): Turnover Intention Among Categories Of Staff In The Hotel Industry In Ghana: A Case Of Sekondi-Takoradi Metropolis.

Abstract

This study examined turnover intention among categories of staff in the hotel industry in Sekondi-Takoradi Metropolis in Ghana. Data were collected from 309 workers in licensed hotels and guest houses. Kruskal Wallis and Chi-square were used for the analysis. The result of the Kruskal Wallis showed a significant difference in turnover intention score among the different categories of staff in the hotel industry in the study area with the Food production staff recording the highest score while the Front office staff also reporting the lowest score. The implication is that it is highly probable for workers in the Food production section to quit their job than any other categories of workers in the hotel industry while workers in the Front office section have the least intention to quit their job. The result of the Chi-square suggested that the highest mean score on turnover intention recorded by staff in the Food Production Department may be attributed to differences in salaries among staff in different departments in the hotel industry. The study recommended that managements in hotels in the study area should organise labour retention programme aimed at motivating and maintaining staff and focus on those in the Food Production Department.

• Item Type: MPRA Paper
• Language: English
• Keywords: Turnover intention, Categories of Staff in the hotel industry, Kruskal Wallis
• Subjects: M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M0 - General

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