Effects of ISO 9001 on Non-Financial and Financial Performance in the Organizations: A Review

Neyestani, Behnam (2017): Effects of ISO 9001 on Non-Financial and Financial Performance in the Organizations: A Review. Forthcoming in:

Abstract

The main purpose of this paper was to specify the impact of ISO 9001 on financial and non-financial performance. For this aim, a comprehensive literature review was carried out on the scholarly published studies, which investigated empirically the effects of ISO 9001 standard on the organization's performance in different sectors. Subsequently, the ISO 9001 studies identified and selected carefully that were relevant to the objectives and criteria of the study with the aim of achieving the results and making conclusions. The analysis of the results of the empirical studies uncovered that ISO 9001 significantly affected production process (internal business process), while this standard was not correlated with the indicators of innovation and learning perspective at significant level. Furthermore, the systematic review of the existing literature provided enough evidence that the effectiveness of ISO 9001 on customer's results and financial performance were unclear and contradictory.

• Item Type: MPRA Paper
• Language: English
• Keywords: ISO 9001 Certification; Quality Management System (QMS); Balanced Scored (BSC); Financial Performance; Non-Financial Performance; Organization's Performance.
• Subjects: D - Microeconomics > D2 - Production and Organizations; L - Industrial Organization > L2 - Firm Objectives, Organization, and Behavior; M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration > M11 - Production Management; P - Economic Systems > P4 - Other Economic Systems > P47 - Performance and Prospects

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