Quality of Hotels' Websites: Proposal for the Development of an Assessment Methodology

Rocha, Alvaro and Victor, José Avelino (2009): Quality of Hotels' Websites: Proposal for the Development of an Assessment Methodology. Published in: TOURISMOS: An International Multidisciplinary Journal of Tourism , Vol. 5, No. 1 (15 April 2010): pp. 173-178.

Abstract

In this article we propose a research whose main objective will be to reach a methodology for assessment, comparing and improving the quality of hotels Websites. The need for this methodology is justified by the fact that, so far, we haven´t identified any methodology that widely integrates and focus the technical quality and the content quality of the Websites.

• Item Type: MPRA Paper
• Language: English
• Keywords: E-Tourism, Websites, Software Quality, Content Quality, Technical Quality
• Subjects: O - Economic Development, Innovation, Technological Change, and Growth > O1 - Economic Development; M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration; L - Industrial Organization > L8 - Industry Studies: Services > L83 - Sports ; Gambling ; Restaurants ; Recreation ; Tourism

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