Logo
Munich Personal RePEc Archive

The quality in the domain of services

Rabontu, Cecilia Irina and Boncea, Amelia Georgiana (2007): The quality in the domain of services.

[thumbnail of MPRA_paper_7811.pdf]
Preview
PDF
MPRA_paper_7811.pdf

Download (193kB) | Preview

Abstract

The quality means different things for different persons depending on their experience and their position in an organization, thus, even though the preoccupations for quality appeared from the very beginning of humankind, only in the 20th century a spectacular evolution of the actions and the concepts regarding quality was brought forth. The modern concept of quality is based on four fundamental rules : the defining of quality, the prevention, zero defects and the measurement.

Atom RSS 1.0 RSS 2.0

Contact us: mpra@ub.uni-muenchen.de

This repository has been built using EPrints software.

MPRA is a RePEc service hosted by Logo of the University Library LMU Munich.