Service quality in Indian telecom sector - A regression model study

K, Keerthi and J, Swaminathan and R, Renukadevi and K, Bharathipriya (2017): Service quality in Indian telecom sector - A regression model study. Published in: Global Journal of Pure and Applied Mathematics , Vol. 13, No. 2 (5 June 2017): pp. 911-929.

Abstract

Quality of service was identified as an important reform agenda and TRAI has advised QOS (Quality of Service) norms that are applicable across the board to all operators. This is a SEM regression model study of Telecom in India.

• Item Type: MPRA Paper
• Language: English
• Keywords: Service Quality, SEM, Telecom
• Subjects: M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration > M19 - Other

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