Online Services of Municipal Websites

Schmuck, Roland (2011): Online Services of Municipal Websites. Published in: Human Resources - The Main Factor of Regional Development (Region Formation and Development Studies No. 5 (2011): pp. 225-235.

Abstract

As time changes, people change and the way they do changes as well. Local governments have to keep up with the age where internet already became a very common place to search for information and to use online services. As local governments have to provide several services it is necessary to shift to e-services that can be used online through the website of the municipality. There is a huge difference in online presence of local governments. In this article online services are analysed by type and by users with showing specific examples and ideas for cities with lower level of online activity.

• Item Type: MPRA Paper
• Language: English
• Keywords: municipality, city, website, online, service
• Subjects: D - Microeconomics > D8 - Information, Knowledge, and Uncertainty > D83 - Search ; Learning ; Information and Knowledge ; Communication ; Belief ; Unawareness; H - Public Economics > H8 - Miscellaneous Issues > H83 - Public Administration ; Public Sector Accounting and Audits; L - Industrial Organization > L8 - Industry Studies: Services > L86 - Information and Internet Services ; Computer Software; R - Urban, Rural, Regional, Real Estate, and Transportation Economics > R5 - Regional Government Analysis > R50 - General

References

Alexa (2011). Alexa Top 500 Global Sites. www.alexa.com/topsites. 11 May 2011.

Barletta, John (2002). Message from the Chief Information & Technology Director. ISexpress Issue 3, Spring 2002.

Borja, Jordi – Castells, Manuel (1997). Local and global : the management of cities in the information age. Jordi Borja and Manuel Castells in collaboration with Mireia Belil and Chris Benner. London: Earthscan.

Cisco Systems (2006). City Government Improves Service and Stimulates Local Economy. Customer Case Study. USA.

Dallas (2006). City Web Portal Redesign Project. Presented to City Council on April 5, 2006.

Dallas (2011). Website of Dallas. www.dallascityhall.com

Derby (2007). Website Strategy. Author: Tim Cooper, Owner: Andrew Auld. 18 November 2007.

Derby (2011). Website of Derby. www.derby.gov.uk

Gold, Evelyn (2002). What’s New on the City’s Website? ISexpress Issue 3, Spring 2002.

Internet World Stats (2010). World Internet Usage and Population Statistics. 30 June 2010, www.internetworldstats.com/stats.html

Jonas, Andrew E. G. – Wilson, David (1999): The Urban Growth Machine. Critical Perspectives Two Decades Later. State University of New York, Albany.

Kana (2008). Case study: City of Amsterdam. Kana Software Inc.

Madison (2006): Information Services. Web policies, Standards, and Guidelines. City of Madison. Version 1.7a. May 2006.

Memphis (2011). Request for Proposal Web Site Design for the City of Memphis. City of Memphis Proposal #3257. 16 March 2011.

Oceanside (2010). Request for Proposal (RFP) for Redesign, Development, Implementation, and Hosting of the City of Oceanside’s Website. City of Oceanside. June 2010.

Pécs (2011). Website of Pécs. www.pecs.hu. 11 May 2011.

Robert, Michel – Racine, Bernard (2001). e-Strategy Pure & Simple: Connecting your Internet Strategy to Your Business Strategy. McGraw-Hill. ISBN 0-07-137178-8

Taybei, Sarad (2006). How to Design the Brand of the Contemporary City. September 2006.