Munich Personal RePEc Archive

Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy

Alola, Uju and Asongu, Simplice and Alola, Andrew (2019): Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy. Published in: Gadjah Mada International Journal of Business , Vol. 23, No. 3 (November 2019): pp. 330-352.

[img]
Preview
PDF
MPRA_paper_102055.pdf

Download (270kB) | Preview

Abstract

Applying the conservation of resources theory and the self-efficacy theory, this study investigates the relationship between supervisor incivility, self-efficacy, cynicism and the job embeddedness of employees in the hotel industry. The role of self-efficacy, as an important variable that mediates the relationship between the predictor and the criterion variable, is significantly evaluated. A non-probability sampling technique was used to collect 245 questionnaires from frontline employees of five- and four-star hotels in Nigeria. The findings reveal that supervisor incivility has a negative effect on self-efficacy and a positive effect on cynicism, and that self-efficacy negatively affects cynicism. There was no significant relationship with job embeddedness in the study. Importantly, the investigation establishes that self-efficacy is a mediating variable between supervisor incivility and cynicism. The study noted the importance of adopting a policy that introduces periodic seminars and professional training for both employees and supervisors, as a means for curbing incivility and cynicism. The study concludes with theoretical and practical implications, leaving room for further investigation.

UB_LMU-Logo
MPRA is a RePEc service hosted by
the Munich University Library in Germany.