Revilla, Elena and Rodriguez-Prado, Beatriz and Simón, Cristina (2019): The influence of organizational context on the managerial turnover–performance relationshi. Published in: Ecological Economics No. 59 (13 September 2020): pp. 423-443.
PDF
MPRA_paper_123057.pdf Download (558kB) |
Abstract
This study performs a comprehensive examination of organizational context in the relationship between managerial turnover and organizational performance. Using theoretical frameworks of human and social capital, we focus on the moderating roles of entity size, employment system, industry brand, and location. To test our hypotheses, we worked with the company records of a multinational fashion retail group with more than 4,000 stores grouped into eight different brands and 100,000 employees in more than 31 countries. To estimate the causal contextual effects of the relationship between voluntary managerial turnover and organizational performance, we designed a quasi-experiment using propensity score matching analysis. Our results show that the dysfunctional side of managerial turnover is significant for stores that are large, for stores managed under a primary employment system, for brands operating with higher levels of service orientation, and for countries with more restrictive employment protection legislation. We discuss the implications of these findings for practice and for future research.
Item Type: | MPRA Paper |
---|---|
Original Title: | The influence of organizational context on the managerial turnover–performance relationshi |
English Title: | The influence of organizational context on the managerial turnover–performance relationshi |
Language: | English |
Keywords: | contextual moderators; managerial turnover; propensity score matching; unit performance |
Subjects: | L - Industrial Organization > L2 - Firm Objectives, Organization, and Behavior L - Industrial Organization > L8 - Industry Studies: Services > L81 - Retail and Wholesale Trade ; e-Commerce M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration > M12 - Personnel Management ; Executives; Executive Compensation |
Item ID: | 123057 |
Depositing User: | Ms Beatriz Rodriguez-Prado |
Date Deposited: | 04 Jan 2025 14:25 |
Last Modified: | 04 Jan 2025 14:25 |
References: | Abelson, M. A., & Baysinger, B. D. (1984). Optimal and dysfunctional turnover: Toward an organizational level model. Academy of Management Review, 9, 331–341. Aerts, M., & Schmidt, T. (2008). Two for the price of one? Additionality effects of R&D subsidies: A comparison between Flanders and Germany. Research Policy, 37, 806–822. Ahmad, S., & Schroeder, R. G. (2003). The impact of human resource management practices on operational performance: Recognizing country and industry differences. Journal of Operations Management, 21, 19–43. Allen, D. G., Hancock, J. I., Vardaman, J. M., & Mckee, D. N. (2013). Analytical mindsets in turnover research. Journal of Organizational Behavior, 35, S61–S86. Argote, L. (2012). Organizational learning: Creating, retaining and transferring knowledge. Berlin: Springer Science & Business Media. Argote, L., Aven, B. L., & Kush, J. (2018). The effects of communication networks and turnover on transactive memory and group performance. Organization Science, 29, 191–206. Arthur, J. B. (1994). Effects of human resource systems on manufacturing performance and turnover. Academy of Management Journal, 37, 670–687. Austin, P. C. (2011). An introduction to propensity score methods for reducing the effects of confounding in observational studies. Multivariate Behavioral Research, 46, 399–424. Baron, J. N., Hannan, M. T., & Burton, D. M. (2001). Labor pains: Change in organizational models and employee turnover in high-tech firms. American Journal of Sociology, 106, 960–1012. Batt, R. (2002). Managing customer services: Human resource practices, quit rates, and sales growth. Academy of Management Journal, 45, 587–597. Batt, R., & Colvin, A. J. S. (2011). An employment systems approach to turnover: HR practices, quits, dismissals, and performance. Academy of Management Journal, 54, 695–717. Becker, S. O., & Ichino, A. (2002). Estimation of average treatment effects based on propensity scores. The Stata Journal, 2, 358–377. Bowen, J., & Ford, R. C. (2002). Managing service organizations: Does having a “thing” make a difference? Journal of Management, 28, 447–469. Brymer, R. A., & Sirmon, D. G. (2018). Pre-exit bundling, turnover of professionals, and firm performance. Journal of Management Studies, 55, 146–173. Caliendo, M., & Kopeining, S. (2008). Some practical guidance for the implementation of propensity score matching. Journal of Economic Survey, 22, 31–72. Coleman, J. S. (1990). Foundations of social theory. Cambridge, MA: Harvard University Press. Colquitt, J. A., Noe, R. A., & Jackson, C. L. (2002). Justice in teams: Antecedents and consequences of procedural justice climate. Personnel Psychology, 55, 83–109. Davis, J. H., Schoorman, F. D., Mayer, R. C., & Tan, H. H. (2000). The trusted general manager and business unit performance: Empirical evidence of a competitive advantage. Strategic Management Journal, 21, 563–576. Dehejia, R. H., & Wahba, S. (1999). Causal effects in nonexperimental studies: Reevaluating the evaluation of training programs. Review of Economics and Statistics, 94, 1053–1062. Dehejia, R. H., & Wahba, S. (2002). Propensity score-matching methods for nonexperimental causal studies. Review of Economics and Statistics, 84, 151–161. Dess, G. G., & Shaw, J. D. (2001). Voluntary turnover, social capital and organizational performance. Academy of Management Review, 26, 446–456. Eckardt, R., Skaggs, B. C., & Youndt, M. (2014). Turnover and knowledge loss. Journal of Management Studies, 51, 1025–1057. Edvardsson, B., Gustafsson, A., Kristensson, P., & Witell, L. (2010). Service innovation and customer co-development. In P. Maglio, C. Kieliszewski, & J. Spohrer (Eds.), Handbook of service science (pp. 561–577). New York, NY: Springer. Fischer, H. M., & Pollock, T. G. (2004). Effects of social capital and power on surviving transformational change: The case of initial public offerings. Academy of Management Journal, 47, 463–481. Gallouj, F., & Weinstein, O. (1997). Innovation in services. Research policy, 26(4-5), 537–556. Glebbeek, A. C., & Bax, E. H. (2004). Is high employee turnover really harmful? An empirical test using company records. Academy of Management Journal, 47, 277–286. Granovetter, M. S. (1992). Problems of explanation in economic sociology. In N. Nohria & R. Eccles (Eds.), Networks and organizations: Structure, form, and action (pp. 25–56). Boston, MA: Harvard Business School Press. Grant, R. M. (1996). Toward a knowledge-based theory of the firm. Strategic Management Journal, 17(S2), 109–122. Green, S. G., Anderson, S. E., & Shivers, S. L. (1996). Demographic and organizational influences on leader–member exchange and related work attitudes. Organizational Behavior and Human Decision Processes, 66, 203–214. Guthrie, J. P. (2001). High-involvement work practices, turnover and productivity: Evidence from New Zealand. Academy of Management Journal, 44, 180–190. Guthrie, J. P., & Datta, D. K. (2008). Dumb and dumber: The impact of downsizing on firm performance as moderated by industry conditions. Organization Science, 19, 108–123. Hale, D., Jr., Ployhart, R. E., & Shepherd, W. (2016). A two-phase longitudinal model of a turnover event: Disruption, recovery rates, and moderators of collective performance. Academy of Management Journal, 59, 906–929. Hancock, J. I., Allen, D. G., Bosco, F. A., McDaniels, K. R., & Pierce, C. A. (2013). Meta-analytic review of employee turnover as a predictor of firm performance. Journal of Management, 39, 573–603. Hancock, J. I., Allen, D. G., & Soelberg, C. (2017). Collective turnover: An expanded meta-analytic exploration and comparison. Human Resource Management Review, 27, 61–86. Hausknecht, J. P. (2017). Collective turnover. Annual Review of Organizational Behavior, 4, 527–544. Hausknecht, J. P., & Holwerda, J. A. (2013). When does employee turnover matter? Dynamic member configurations, productive capacity, and collective performance. Organization Science, 24, 210–225. Hausknecht, J. P., & Trevor, C. O. (2011). Collective turnover at the group, unit and organizational levels: Evidence, issues and implications. Journal of Management, 37, 352–388. Hausknecht, J. P., Trevor, C. O., & Howard, M. J. (2009). Unit-level turnover rates and customer service quality: Implications for group cohesiveness, newcomer concentration, and size. Journal of Applied Psychology, 94, 1068–1075. Heavey, A. L., Holwerda, J. A., & Hausknecht, J. P. (2013). Causes and consequences of collective turnover: A meta-analytic review. Journal of Applied Psychology, 98, 412–453. Holmlund, B. (2014). What do labor market institutions do? Labor Economics, 30, 62–69. Hom, P. W., Lee, T. W., Shaw, J. D., & Hausknecht, J. P. (2017). One hundred years of employee turnover theory and research. Journal of Applied Psychology, 102, 530–545. House, R. J., Hanges, P., Javidan, M., Dorfman, P. J., & Gupta, V. (2004). Culture, leadership and organizations: The GLOBE study of 62 societies. Thousand Oaks, CA: Sage. Humphrey, S. E., Morgeson, F. P., & Mannor, M. J. (2009). Developing a theory of the strategic core of teams: A role composition model of team performance. Journal of Applied Psychology, 94, 48–61. Imbens, G. W., & Wooldridge, J. M. (2009). Recent developments in the econometrics of program evaluation. Journal of Economic Literature, 47, 5–86. Kacmar, K. M., Andrews, M. C., Van Rooy, D., Steilberg, R. C., & Cerrone, S. (2006). Sure everyone can be replaced…But at what cost? Turnover as a predictor of unit-level performance. Academy of Management Journal, 49, 133–144. Kesavan, S., Staats, B. R., & Gilland, W. (2014). Volume flexibility in services: The costs and benefits of flexible labor resources. Management Science, 60, 1884–1906. Kozlowski, S. W., & Bell, B. S. (2003). Work groups and teams in organizations. In W. C. Borman, D. R. Ilgen, & J. R. Klimoski (Eds.), Handbook of psychology Industrial and organizational psychology (). New York, NY: Wiley. Kuypers, T., Guenter, H., & van Emmerik, H. (2018). Team turnover and task conflict: A longitudinal study on the moderating effects of collective experience. Journal of Management, 44, 1287–1311. Lee, T. W., Hom, P. W., Eberly, M. B., Li, J., & Mitchell, T. R. (2017). On the next decade of research in voluntary turnover research. Academy of Management Perspectives, 31, 201–221. Lepak, D. P., & Snell, S. A. (1999). The human resource architecture: Toward a theory of human capital allocation and development. Academy of Management Review, 24, 31–48. LePine, J. A., Piccolo, R. F., Jackson, C. L., Mathieu, J. E., & Saul, J. R. (2008). A meta-analysis of teamwork processes: Tests of a multidimensional model and relationships with team effectiveness criteria. Personnel Psychology, 61, 273–307. Leuven, E., & Sianesi, B. (2003). psmatch2 version 4.0.12: Stata module to perform full mahalanobis and propensity score matching, common support graphing, and covariate imbalance testing. Retrieved from http://ideas.repec.org/c/boc/bocode/s432001.html Li, M. (2013). Using the propensity score method to estimate causal effects: A review and practical guide. Organizational Research Methods, 16, 188–226. Liden, R. C., Wayne, S. J., & Sparrowe, R. T. (2000). An examination of the mediating role of psychological empowerment on the relations between the job, interpersonal relationships, and work outcomes. Journal of Applied Psychology, 85, 407–416. Merlo, O., Bell, S. J., Mengüç, B., & Whitwell, G. J. (2006). Social capital, customer service orientation and creativity in retail stores. Journal of Business Research, 59, 1214–1221. Messersmith, J. G., Lee, J. Y., Guthrie, J. P., & Ji, Y. Y. (2014). Turnover at the top: Executive team departures and firm performance. Organization Science, 25, 776–793. Miles, I. (2005). Innovation in services. In J. Fagerberg, D. C. Mowery, & R. R. Nelson (Eds.), Oxford handbook of innovation (pp. 433–458). London, England: Oxford University Press. Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23, 242–266. Nichols, A. (2007). Causal inference with observational data. The Stata Journal, 7, 507–541. Nonaka, I., & Von Krogh, G. (2009). Perspective—Tacit knowledge and knowledge conversion: Controversy and advancement in organizational knowledge creation theory. Organization Science, 20, 635–652. Nyberg, A. (2010). Retaining your high performers: Moderators of the performance–job satisfaction–voluntary turnover relationship. Journal of Applied Psychology, 95, 440–453. Nyberg, A. J., & Ployhart, R. E. (2013). Context-emergent turnover (CET) theory: A theory of collective turnover. Academy of Management Review, 38, 109–131. OECD:OECD Indicators of Employment Protection. https://www.oecd.org/els/emp/oecdindicatorsofemploymentprotection.htm. Accessed 12 November 2017. Osterman, P. (1987). Turnover, employment security and the performance of the firm. In M. M. Kleiner, M. Roomkin, & S. W. Aslsburg (Eds.), Human resources and the performance of the firm (p. 317). Madison, WI: Industrial Relations Research Association. Park, T. Y., & Shaw, J. D. (2013). Turnover rates and organizational performance: A meta-analysis. Journal of Applied Psychology, 98, 268–309. Pfeffer, J. (1998). The human equation: Building profits by putting people first. Brighton, MA: Harvard Business Press. Podsakoff, P. M., Williams, L. J., & Todor, W. D. (1986). Effects of organizational formalization on alienation among professionals and nonprofessionals. Academy of Management Journal, 29, 820–831. Polanyi, M. (1967). The tacit dimension. Garden City, NY: Doubleday. Price, J. L. (1977). The study of turnover. Ames, IA: Iowa State University Press. Rosenbaum, P. R., & Rubin, D. B. (1983). The central role of the propensity score in observational studies for causal effects. Biometrika, 70, 41–55. Rosenbaum, P. R., & Rubin, D. B. (1985). Constructing a control group using multivariate matched sample methods that incorporate the propensity score. American Statistician, 39, 33–38. Rubin, D. R. (2001). Using propensity scores to help design observational studies: Application to the tobacco litigation. Health Services & Outcomes Research Methodology, 2, 169–188. Schmidt, J. A., Willness, C. R., Jones, D. A., & Bourdage, J. S. (2018). Human resource management practices and voluntary turnover: A study of internal workforce and external labor market contingencies. The International Journal of Human Resource Management, 29, 571–594. Shadish, W. R., Cook, T. D., & Campbell, D. T. (2001). Experimental and quasi-experimental designs for generalized causal inferences. Berkeley, CA: Houghton Mifflin. Shaw, J. D. (2011). Turnover rates and organizational performance: Review, critique and research agenda. Organizational Psychology Review, 1, 187–213. Shaw, J. D., Delery, J. E., Jenkins, G. D., Jr., & Gupta, N. (1998). An organizational-level analysis of voluntary and involuntary turnover. Academy of Management Journal, 41, 511–525. Shaw, J. D., Duffy, M. K., Johnson, J. J., & Lockhart, D. (2005). Turnover, social capital losses, and performance. Academy of Management Journal, 48, 594–606. Shaw, J. D., Gupta, N., & Delery, J. E. (2005). Alternative conceptualizations of the relationship between voluntary turnover and organizational performance. Academy of Management Journal, 48, 50–68. Shore, L. M., & Wayne, S. J. (1993). Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support. Journal of Applied Psychology, 78, 774–780. Siebert, W. S., & Zubanov, N. (2009). Searching for the optimal level of employee turnover: A study of a large UK retail organization. Academy of Management Journal, 52, 294–313. Simonin, B. L. (1999). Ambiguity and the process of knowledge transfer in strategic alliances. Strategic Management Journal, 20, 595–623. Smith, J. (2000). A critical survey of empirical methods for evaluating active labor market policies. Swiss Journal for Economics and Statistics, 136, 1–22. Soublière, J. F., & Gehman, J. (2019). The legitimacy threshold revisited: How prior successes and failures spill over to other endeavors on Kickstarter. Academy of Management Journal In press. Staw, B. M. (1980). The consequences of turnover. Journal of Occupational Behavior, 1, 253–273. Strober, M. H. (1990). Human capital theory: Implications for HR managers. Industrial Relations, 29, 214–239. Summers, J. K., Humphrey, S. E., & Ferris, G. R. (2012). Team member change, flux in coordination, and performance: Effects of strategic core roles, information transfer, and cognitive ability. Academy of Management Journal, 55, 314–338. Ton, Z., & Huckman, R. S. (2008). Managing the impact of employee turnover on performance: The role of process conformance. Organization Science, 19, 56–68. |
URI: | https://mpra.ub.uni-muenchen.de/id/eprint/123057 |