Moisescu, Ovidiu I. (2006): A Conceptual Analysis of Brand Loyalty As Core Dimension of Brand Equity. Published in: Competitiveness and Stability in the Knowledge-Based Economy No. International conference proceedings, Craiova, ROMANIA (2006): pp. 1128-1136.
Preview |
PDF
MPRA_paper_7504.pdf Download (164kB) | Preview |
Abstract
Nowadays, brands are companies’ most valuable assets, adding both economic and strategic value to its proprietors. During the last years, brand valuation has been an intensively analyzed subject among marketing specialists. The value of this asset is often referred to as brand equity which is the marketing and financial value associated with a brand’s strength in the market or the added value a given brand name provides to a product beyond the functional benefits. Besides the actual proprietary brand assets, such as patents and trademarks, other major elements underlie brand equity: brand awareness, perceived quality, brand associations and others, but, above all, brand loyalty, which represents the core of a brand’s value. This paper will try to position brand loyalty among other descriptive dimensions of brand equity, analyze the effects of a high degree of loyalty among customers, identify several typologies of customers considering their level of loyalty and finally establish a framework for creating, maintaining, enhancing, and assessing brand loyalty.
Item Type: | MPRA Paper |
---|---|
Original Title: | A Conceptual Analysis of Brand Loyalty As Core Dimension of Brand Equity |
Language: | English |
Keywords: | Brand equity, brand loyalty, loyalty degree |
Subjects: | M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M3 - Marketing and Advertising > M31 - Marketing |
Item ID: | 7504 |
Depositing User: | Ovidiu I. MOISESCU |
Date Deposited: | 07 Mar 2008 00:43 |
Last Modified: | 27 Sep 2019 00:51 |
References: | 1. Aaker, David A. (1991) - Managing Brand Equity: Capitalizing on the Value of a Brand Name, The Free Press, New York; 2. Birgelen, M., Wetzels, M., Ruyter, K. (1997) – Commitment in Service relationships: an Empirical Test of its Antecedents and Consequences, EMAC Conference Proceedings, University of Warmick; 3. Bloemer J.M.M., Kasper J.D.P. (1995) - The Complex Relationship Between Consumer Satisfaction and Brand Loyalty, Journal of Economic Psychology, Vol.16, No.2; 4. Davis, M. Scott, Aaker, A. David (2002) - Brand Asset Management: Driving Profitable Growth Through Your Brands, Wiley, John & Sons, Incorporated; 5. Dick, A., Basu, K (1994) ⎯ Customer Loyalty: Toward an Integrated Conceptual Framework, Journal of Marketing Science, Vol.22, No.2; 6. Dowling, G, Uncles, M. (1997) – Do Customer Loyalty Programs Really Work?, Sloan Management Review, Vol.38, No.4; 7. Halowell, R. (1996) – The Relationship of Customer Satisfaction, Customer Loyalty and Profitability: an Empirical Study, International Journal of Service Industries Management, Vol.7, No.4; 8. Innis, Daniel E., La Londe, Bernard J. (1994) - Customer Service: The Key to Customer Satisfaction, Customer Loyalty, and Market Share, Journal of Business Logistics, Vol.15, No.1; 9. Kapferer, Jean Noel (1992) - Strategic Brand Management, Kogan Page, London; 10. Kotler, Philip (2003) - Marketing insights from A to Z : 80 Concepts Every Manager Needs to Know, John Wiley & Sons Inc., New Jersey; 11. Kotler, Philip (2002) - Marketing Management, Millenium Edition, Prentice Hall Inc., Upper Saddle River, New Jersey; 12. Kotler, Philip, Armstrong, Gary, Saunders, John, Wong, Veronica (1999) - Principles of Marketing, Second European Edition, Prentice Hall Europe of Prentice Hall Inc., Upper Saddle River, New Jersey; 13. Lindstrom, Martin, (2005) - Brand Sense Build Powerful Brands through Touch, Taste, Smell, Sight, and Sound, The Free Press, New York; 14. Riezebos, Rik, Kist, Bas, Kootstra, Gert (2003) - Brand Management. A Theoretical and Practical Approach, Financial Times Prentice Hall, Pearson Education Limited, Edinburgh; 15. Rowley, Jennifer, Daves, Jillian, Disloyalty – A Closer Look at Non-Loyals, Journal of Consumer Marketing, Volume 17, No.6; 16. Travis, Deryl (2000) - Emotional Branding: How Successful Brands Gain the Irrational Edge, Crown Publishing Group |
URI: | https://mpra.ub.uni-muenchen.de/id/eprint/7504 |