Munich Personal RePEc Archive

Effective marketing of mobile telecom services through brand personality: Empirical evidence from Greece

Niros, Meletios and Pollalis, Yannis and Niros, Angelica (2017): Effective marketing of mobile telecom services through brand personality: Empirical evidence from Greece.

[img]
Preview
PDF
MPRA_paper_76477.pdf

Download (743kB) | Preview

Abstract

The purpose of this research is to explore any relationship between brand personality and brand image in mobile telecom branded offerings. Furthermore, this paper explores brand image as an antecedent of both perceived quality and consumer behavior. A survey conducted using a “positivism” approach, in which 318 consumers participated through a face to face handing over. Sincerity, competence and sophistication proved to be dominant precursors of brand image. On the other hand, brand image suggests a basic aspect of perceived quality in intangible telecom branded offerings. Moreover, customer satisfaction concerns a mediating factor impacting the relationship between perceived quality and brand attachment. Thus, perceived quality does not guarantee brand attachment and customer satisfaction is the key to achieve that. Hence, fair pricing, low service access costs and consistent IMC are necessary tactics to build brand attachment. The latter, along with customer inertia lead to favorable WoM and customer loyalty. This project provides telecom brand managers with valuable know-how in order to design “out of the box” strategies and tactics.

UB_LMU-Logo
MPRA is a RePEc service hosted by
the Munich University Library in Germany.