Munich Personal RePEc Archive

Travellers’ choice of information sources and information channels for domestic trips

Del Chiappa, Giacomo and Balboni, Bernardo (2019): Travellers’ choice of information sources and information channels for domestic trips. Published in: Tourismos: An International Multidisciplinary Journal of Tourism , Vol. 1, No. 14 (15 April 2019): pp. 37-54.

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Abstract

The topics of disintermediation and re-intermediation, both offline and online, have captured the attention of researchers and practitioners alike. Relying on an information search perspective, this study aims to identify which factors (i.e. different socio-demographic characteristics and travel-related variables) best predict whether a traveller will seek information from a travel agency or from a service provider (i.e. information source choice) and if this will be done face to face or through the Internet (i.e. choice of communication channel). Contribution to the body of knowledge and managerial implications are discussed and suggestions for future research are given.

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