Employee Satisfaction Level at Citi Bank and their (Employees) Perception of its (Citibank) Level of Performance

Gul, Mehwish (2005): Employee Satisfaction Level at Citi Bank and their (Employees) Perception of its (Citibank) Level of Performance.

Abstract

This research has been entitled as “Employees’ satisfaction level at Citibank and their (employees’) perception of its (Citibank’s) level of performance.” The research entails total five chapters in all. The first chapter is about the background of the subject and the statement of the problem. The thesis opens with an informative introduction about the organization that is Citibank and the whole topic in particular. Other related information such as statement of the problem and significance of the study are also explained. The scopes of this study being conducted as well as its delimitations are also given in which various reasons are mentioned about the limitations and delimitations of the study being conducted. A research contains different types of terminologies, the meanings of which are sometimes difficult to grasp so therefore various terms being used in this thesis along with their meaning is also high lightened. Chapter two contains research methodologies and procedures. In this section of the report information related to the research design, respondents of the study, the research instruments being used and then finally treatment of data that is its interpretation and some detail about the presentation analysis is given. In the given thesis the presentation analysis is being done on the basis of both quantitative and qualitative terms. Chapter three contains a comprehensive review of the related literature and studies. In this context information sought through both local and foreign literature is mentioned and then a brief summary of the information is mentioned. Ofcourse local and foreign literature are not enough for such a comprehensive study therefore gaps to be bridged by the study and areas for further study are mentioned in quite detail. The fourth chapter is about the presentation analysis in which facts derived through the survey research are shown in terms of tables and charts. The final chapter is all about the findings, recommendations and conclusion based on intuition and facts derived from the study.

• Item Type: MPRA Paper
• Language: English
• Keywords: Employee Satisfaction
• Subjects: M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration > M12 - Personnel Management ; Executives; Executive Compensation

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