Fernandes, Cristina and Ferreira, João and Marques, Carla (2011): KIBS Innovation Management Capability in Rural Portuguese Regions: Empirical Evidence. Forthcoming in: Service Business
Preview |
PDF
MPRA_paper_47005.pdf Download (1MB) | Preview |
Abstract
This article aims to evaluate the innovation management capacities of knowledge intensive business services (KIBS) and verify to what extent these companies return different profiles when classified by urban versus rural. Taking a sample of 500 KIBS, we applied a questionnaire with results revealing different explanatory variables for KIBS innovation capacities. From the set of five dimensions studied, factors relating strategy, learning, and network best explained rural versus urban KIBS innovation capacities.
Item Type: | MPRA Paper |
---|---|
Original Title: | KIBS Innovation Management Capability in Rural Portuguese Regions: Empirical Evidence |
English Title: | KIBS Innovation Management Capability in Rural Portuguese Regions: Empirical Evidence |
Language: | English |
Keywords: | Innovation, Knowledge intensive business, Innovation Capacity, Rural versus Urban. |
Subjects: | L - Industrial Organization > L8 - Industry Studies: Services M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration > M10 - General M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M2 - Business Economics > M20 - General |
Item ID: | 47005 |
Depositing User: | João Matos Ferreira |
Date Deposited: | 16 May 2013 14:37 |
Last Modified: | 29 Sep 2019 08:15 |
References: | Abernathy, W. J. and Utterback, J. M. (1978) “Patterns of Industrial Innovation”, Technology Review, 80(7), 40-47. Acs, Z. J. (2002). Innovations and Growth of cities. Cheltenham, UK and Northampton MA, USA: Edward Elgar Publishing. Amabile, T., Conti, R., Coon, H., Lazenby, J., and Herron, M. (1996). Assessing the work environment for creativity. Academy of Management Journal 39 (5), 1154–1184. Arvanitis, S. (2002). Explaining Innovative Activity in Service Industries: Micro Data Evidence for Switzerland. ETH Zurich, Working Papers No. 56, May 2002. Autio, E. and Acs, Z. J. (2007. “Individual and country- level determinants of growth aspiration in new ventures”. In A. Zacharakis (ed.) Frontiers of Entrepreneurship Research, 2007. Babson Park, MA: Babson College. Barras, R.,(1986) “Towards a theory of innovation in services”, Research Policy, Vol.15, pp.161–173. Barras, R., (1990) “Interactive innovation in financial and business services: The vanguard of the service revolution”, Research Policy, Vol.19, pp.215–237. Belleflamme, C., J. Houard, and B. Michaux(1986) “Innovation and Research and Development Process Analysis in Service Activities”, Brussels: FAST, Occasional Papers, 116. Bell, D. (1973) The Coming of Post-Industrial Society: A Venture in Social Forecasting, Basic Books, New York. Baumol, W. J. (2002) The free market innovation machine: analysing the growth miracle of capitalism. Princeton, N.J: Princeton University Press. Becker, W. and Peters, J. (2000) “Technological Opportunities, Absorptive Capacities, and Innovation”. Volkswirtschaftliche Diskussionsreihe 195. Universität Augsburg. Becattini, G (1990) “The Marshallian Industrial District as a Socio-Economic Notion”, in “Industrial Districts and Inter-Firm Co-operation in Italy”, Pyke F, Becattini G, and Sengenberger W (eds), International Institute for Labour Studies, Geneva, pp. 37-51. Becker, W. and Dietz, J. (2004) ”R&D Cooperation and Innovation Activities of Firms – Evidence for the German IPO Data”. Economics of Innovation and New Technology, 15(1), 71-81. Bell, D. (1973) The Coming of Post-Industrial Society: A Venture in Social Forecasting, Basic Books, New York. Biderbeek, R., den Hertog, P. and Chehab, N. (1998) “Management vanvernieuwing in diensten”. Verslag van een workshop voor ondernemers op 22 april 1998 [Management of innovation in services. Report of a workshop with entrepreneurs]. Dialogic / TNO Strategy Technology and Policy, Utrecht /Apeldoorn. Birley, S. (1985) “The role of networks of cities and growth in regional urban”. Journal of Business Venturing, 1, 107-117. Braczyk, H., Cooke, P.; and Heidenreich R. (1998): Regional Innovation Systems, UCL, Press, London. Breschi, S. and Malerba, F. (1997) “Sectoral innovation systems: technological regimes, Schumpeterian dynamics and spatial boundaries”, in Edquist, C. (ed.), Systems of Innovation: Technologies, Institutions and Organisations (London: Pinter) pp. 130–156. Cainelli, G., Evangelista, R., and Savona, M. (2006). “Innovation and economic perfor- mance in services: a firm level analysis”. Cambridge Journal of Economics 30, 435–458. Camacho, J. and Rodríguez, M. (2005), “How innovative are services? an empirical analysis for Spain”, The Service Industries Journal, Vol. 25, n° 2, pp. 253-271. Castellani, D., Zanfei, A. (2004) “Choosing international linkage strategies in the electronic industry: the role of multinational experience”. Journal of Economic Behavior and Organization 53 (4), 447–475. Carlsson, B. and Stankiewitz, R. (1991) “On the nature, function and composition of technological systems”, Journal of Evolutionary Economics, 1991: 93–118. Cheng, C; Lai, M. And Wu, W. (2010) “Exploring the impact of innovation strategy on R&D employees job satisfaction: A mathematical model and empirical research” Technovation, 30, 459-470. Coe, N. (1998) “Exploring uneven development in producer service sectors: Detailed evidence from the computer service industry in Britain”. Environment & Planning A 30:2041–68. Cohen, W. and Levinthal, D. (1989) “Innovation and Learning: the Two Faces of R&D – Implications for the Analysis of R&D Investment”, Economic Journal, Vol. 99, Set, pp. 569-596. 10. Cohen, W.M., and Levinthal, D.A. (1990) “Absorptive capacity: a new perspective on learning and innovation”. Administrative Science Quarterly 35, 128–136. Cohen, W., and Levinthal, D. (1990) “Absorptive Capacity: A New Perspective on Learning and Innovation”, Administrative Science Quarterly, Vol. 35, March, pp.128 – 152. Coffey, W. e Shearmur, R. (1997) “The growth and location of high-order services in the Canadian urban system, 1971–1991”. The Professional Geographer 49:404-18. MacPerson, 1997. Cooke, P. (2001) “Strategies for Regional Innovation Systems”, Policy paper, Vienna, United Nations Industrial Development Organization (UNIDO). Cooke, P. (2002) Knowledge Economies – Clusters, learning and cooperative advantage. Routledge Studies in Interantional Business and the World Economy, London and New York. Cooke, P., Uranga, M. and Etxebarria, G. (1997) “Regional Innovation Systems: Institutional and Organizational Dimensions”, Research Policy, Vol. 26, nº 4-5, pp.475-491. Cooper, R.G. (1990) “New products: what distinguishes the winners?” Research and Technology Management 33 (6), 27–31. Comissão Europeia (1997) “Rural Developments”. CAP 2000 Working Document, V/1117/97. Czarnitzki, D. and Spielkamp,A. (2003) “Business Services in Germany: Bridges for Innovation”. The Service Industries Journal, 23(2), 1–30. Damanpour, F., and Gopalakrishnan, S., (1998) “Theories of organizational structure and innovation adoption: the role of environmental change”. Journal of Engineering and Technology Management 15, 1–24. Den Hertog, P. (2000) ‘Knowledge intensive business services as co-producers of innovation’, International Journal of Innovation Management, vol. 4, pp. 491-528. Den Hertog, P., Broersma, L., and Ark, B. Van (2003) “On the soft side of innovation: services innovation and its policy implications”. De Economist, Vol. 151, No. 4, pp. 433-452. De Jong, J.P.J., Bruins, A., Dolfsma W. and Meijaard, J. (2003) “Innovation in service firms explored: what, how and why?”, EIM Business and Policy Research, 2003, Available at http://www.eim.net/pdf-ez/ B200205.pdf. Deephouse, D.L. (1999) “To be Different, or to be the Same? It’s a Question (and Theory) of Strategic” Balance.Strategic Management Journal, 20(2), 147–166. Doloreux, D., and Melancon, Y. (2008) On the dynamics of innovation in Quebec’s coastal maritime industry. Technovation 28, 231–243. Djellal, F., and Gallouj, F. (2010) “The innovation gap, the performancegap and the policy gap in services”, Chapter 27 in Gallouj, F., Djellal, F. (eds), The Handbook of Innovation and Services: a multidisciplinary perspective, Cheltenham: Edward Elgar Publishers, 653-675. Drazin, R., and Schoonhoven, C.B. (1996) “Community, population, and organization effects on innovation: a multilevel perspective”. Academy of Management Journal 39 (5), 1065–1083. Drejer, I. (2004) "Identifying Innovation in Surveys of Services: A Schumpeterian Perspective", Research Policy 33(3), 551-562. Dussage, P., Hart, S., and Ramanantsoa, B. (1992) Strategic Technology Management. Wiley, New York. Eberts, D, and Randall, J. (1998) “Producer services, labor market segmentation and peripheral regions: The case of Saskatchewan. Growth & Change 29: 401–22. Edquist, C. (1997) “Systems of Innovation Approaches - Their Emergence and Characteristics”, in “Systems of Innovation: Technologies, Institutions and Organizations”, Edquist C. (Ed.) Chapter One, London, Pinter, pp. 1-35. Edquist, C. (2005) ‟Systems of Innovation: Perspectives and Challenges‟, in Fagerberg, Jan, Mowery, David, and Nelson, Richard (ed.) Oxford Handbook of Innovation, Oxford University Press, Oxford, November 2005, pp. 181-208. Evangelista, R., (2006) “Innovation in the European service industries”. Science and Public Policy 33 (9), 653–668. Fischer, M. D. J. R. and Smickars, F. (2001) Metropolitan Innovation Systems: Theory and Evidence from Three Metropolitan Regions in Europe (Berlin and Heidelberg: Springer). Freel, M. (2006) “Patterns of Technological Innovation in Knowledge-Intenive Business Services”. Industry and Innovation, 13 (3): 335-358. Freeman, C. (1987) Technology policy and economic performance: lessons from Japan, London: Pinter. Publishers. Freeman, C. (1988) “Japan: A New National System of Innovation?” in Technical Change and Economic Theory, Dosi, G., Freeman, C., Nelson, R., Silverberg, G. e Soete, L. (Eds) London, Pinter. Freeman, C., and Louçã, F., (2001) As Time Goes By, Oxford: Oxford University Press. Fritsch, M.; and Lukas R., (1999) "Innovation, Cooperation, and the Region", in: David B. Audretsch e Roy Thurik (eds.), Innovation, Industry Evolution and Employment, Cambridge (UK): Cambridge University Press, pp. 157-181. Frenz, M., Ietto-Gillies, G., (2007) “Does multinationality affect the propensity to innovate? An analysis of the third UK Community Innovation Survey”. International Review of Applied Economics 21 (1), 99–117. Frenz, M., and Ietto-Gillies, G., (2009) “The impact on innovation performance of different sources of knowledge: Evidence from the UK Community Innovation Survey”, Research Policy 38 (2009) 1125–1135. Furman, J.; Porter, M.; and Stern, S. (2002) “The Determinants of National Innovative Capacity”, Research Policy, 31, pp. 899-933. Fuchs, V. (1968) The Service Economy, National Bureau of Economic Research, Cambridge Massachusetts.Gadrey, J. (1996) Services : la productivité en question, Paris: Desclée de Brouwer. Gallouj, F. (1994) Economie de l’innovation dans les services (Economics of Innovation inServices), Paris: Editions L’Harmattam. Gallouj, F. and Weinstein, O. (1997) “Innovation in services”, in Research Policy, 26, 537-556. Gallouj, F., (1998), “Innovation in reverse: services and the reverse product cycle”, Topical Paper, SI4S, Oslo: STEP Group. Gallouj, F., (2002) “Innovation in Services and the attendant old and new myths”, Journal of Socio-Economis, nº31, 137–154. Gallouj, F. and Weinstein, O., (1997) “Innovation in Services”, Research Policy, nº26, 537–556. Gong, H. (2001)”A hierarchical change model of business and professional services in the United States”. Urban Geography 22:340–59. Grönroos, C. (2000) Service Management and Marketing. A customer relationship management approach. 2nd Edition, John Wiley & Sons, Ltd. West Sussex, England. Hakansson, H. and Johanson, J. (1992) “A Model of Industrial Networks”, em “Industrial Networks - A New View of Reality”, Axelsson, B. e Easton, G. (Eds), Routledge, pp. 28-36. Haukness, J (2000) ‘Dynamic innovation systems: what is the role of services?’, in Services and the Knowledge-based Economy, eds M. Boden & I. Miles, Continuum, London. Henrekson, M. and Joansson, D. (2010) “Gazelles as job creators: a survey and interpretation of the evidence. Small Business Economics, 35 (2), 227 – 244. Hipp, C. (2000) Innovationsprozesse im Dientleistungssektor. Eine theoretisch und empirisch basiert Innovationstypologie”. Physica, Heidelberg. Howells, J. (2007) “Fostering Innovation in Services”, Report of the Expert Group on Innovation in Services, Manchester: Manchester Institute of Innovation Research. Hu, J.L., and Hsu, Y.H., (2008) The more interactive, the more innovative? A case study of South Korean cellular phone manufacturers. Technovation 28, 75–87. Hua, S.Y., and Wemmerlov, U., (2006) “Product change intensity, product advantage, and market performance: an empirical investigation of the PC industry”. Journal of Product Innovation Management 23, 316–329. Huergo, E. and Jaumendreu, J. (2004) “How does probability of innovation change with firm age? Small Business Economics, 22(3-4), 193-207. Hwang, A., (2004)”Integrating technology marketing and management innovation”. Research Technology Management 47 (4), 27–31. Johannisson, B. (1998) “Personal Networks in Emerging Knowledge-based Firms: Spatial and Functional Patterns”. Entrepreneurship & Regional Development, 10(4), 297–312. Johne, A. and Storey, C. (1998) “New service development: a review of the literature and annotated bibliography”, European Journal of Marketing, 1998, 32:3/4, pp. 184-252. Kaminski,P.C., de Oliveira, A.C., and Lopes,T.M. (2008) “Knowledge transfer in product development processes: a case study in small and medium enterprises(SMEs) of the metal mechanic sector from São Paulo,Brazil”.Technovation 28,29–36. Kaufmann, A.; and Tödtling, F. (2000) “Systems of Innovation in Traditional Industrial Regions: the Case of Styria in a Comparative Perspective”, Regional Studies, 34 (1), pp. 29-40. 11. Kayser, B. (1990) La Renaissance Rurale, sociologie des campagnes du monde occidental. E´ dition Armand Colin, France. Keeble, D. and Nachum, L. (2002) Why do business service firms cluster? Small consultancies, clustering and decentralization in London and southern England. Transactions of the Institute of British Geographers NS27:67–90. Kirchoff, B. A. and Phillips, B.D. (1988) ”The effect of firm formation and growth on job creation in the United States”. Journal of Business Venturing, 11, 133 – 149. Kline, S.J. and Rosenberg, N. (1986) An overview of innovation. In: Laudau, R., Rosenberg, N. (Eds.), The Positive Sum Strategy: Harnessing Technology for Economic Growth. National Academy Press, Washington, pp. 275–306. Koc, T, and Ceylan, C. (2007) “Factors impacting the innovative capacity in large-scale companies” Technovation 27 (2007) 105–114. Koch, A. and Stahlecker, T. (2006) “Regional Innovation Systems and Foundtion of Knowledge Intensive Business Services”. European Planning Studies, 14 (2), 123-146. Koch, A. and Strotmann, H. (2006) The Impact of Functional Integration and Spatial Proximity on the Post-entry Performance of Knowledge Intensive Business Service Firms. International Small Business Journal, 24(6), 610–634. Koch, A. and Strotmann, H. (2008) “The impact of functional integration and spatial proximity on the post-entry performances of Knowledge Intensive Business Service Firms”. International Small Business Journal, 24 (6), 610-634. Kodama, M. (2006) “Knowledge Based view of corporate strategy”, Technovation 26 (12), 1390-406. Kodama, M. (2009) Innovation Networks in knowledge – based firms – developing ICT – based integrative competences, Edward Elgar Publishing . Lemon, M., and Sahota, P.S., (2004) “ Organizational culture as a knowledge repository for increased innovative capacity”. Technovation 24, 483–498. Levitt, T. (1976) “The Industrialization of the Service”, Harvard Business Review, 54(5), pp. 63-74. Lynskey, M.J. (2004): “Determinants of innovative activity in japanese technology-based start-up firms”. International Small Business Journal, 22 (2), 159-196. Lorentzen, A. (2008) “Knowledge networks in local and global space”,Entrepreneurship & Regional Development,20:6,533 — 545. Lundvall, B. (1985) “Product Innovation and User-Producer Interaction”, Industrial Research, Series Nº 31 Aalborg: Aalborg University Press. Lundvall, B. (1988) “Innovation as an Interactive Process: From User-Producer Interaction to the National System of Innovation”, in Technical Change and Economic Theory, Dosi, G.; Freeman, C.; Nelson, R.; Silverberg, G. and Soete, L. (Eds),Chapter 17, Printer, London, pp. 349-269. Lundvall, B. (1992) National Systems of Innovation: Towards a Theory of Innovation and Interactive Learning, Printer, London. Lynskey, M.J. (2004) “Determinants of Innovative Activity in Japanese Technology-based Start-up Firms”. International Small Business Journal, 22(2), 159–196. Macdonald, S., and Williams, C., (1994) “The survival of the gatekeeper”. Research Policy 23, 123–132. McGourty, J., Tarshis, L.A., Dominick, P., (1996) “Managing innovation: lessons from world class organizations”. International Journal of Technology Management 11, 354–368. Malecki, E., Nijkamp, P. and R. Stough, R. (2004) “Entrepreneurship and space in the network age” (Special issue editorial). Entrepreneurship and Regional Development16:1–3. Malerba, F. and Torrisi, S. (1992) “Internal Capabilities and External Networks in Innovative Activities. Evidence From the Software Industry”. Economics of Innovation and New Technology, 2(1), 49–71. Maroco, J. (2010) Análise de Equações Estruturais: Fundamentos teóricos, software & aplicações. Lisboa: 1ª Ed., Report Number. Mention, A. (2011) “Co-operation and co-opetition as open innovation practices in the service sector: which influence on innovation novelty?”, Tehnovation 31, 44-53. Miles, I. Kastrinon, N. Flanagan, K. Bilderbeek, R. den Hertog, P., Huntink, W. and Bouman, M. (1995).Knowledge intensive Business services. Users and sources of Innovation. Brussels: European Comission. Miles, I. (2000) "Services Innovation: Coming of Age in the Knowledge-Based Economy." International Journal of Innovation Management 4(4): 371-389. Miles, I (2001) “Services Innovation: a Reconfiguration of Innovation Studies”, PREST Discussion Paper Series, no. 01-05, University of Manchester. Miles, I., (2005) “Innovation in services”, in Fagerberg, J., Mowery, R., Nelson, R., The Oxford Handbook of Innovation, Oxford: Oxford University Press, 433-458. Miozzo, M. and Soete, L. (2001) "Internationalization of Services: A Technological Perspective", Technological Forecasting and Social Change, 67(2/3), 159-185. Monge, P.R., Cozzens, M.D., Contractor, N.S. (1992) Communication and motivational predictors of the dynamics of organizational innovation. Organization Science 3, 250–274. Moritra, D., Krishnamoorthy, M.B. (2004) Global innovation exchange. Research-Technology Management 47 (4), 32–38. Moyart, L. (2005) The role of producer services in regional development: What opportunities for medium-sized cities in Belgium? Services Industry Journal 25:213–28. Muller, E. (2001) Innovation Interactions Between knowledge intensive business and small and medium-sized enterprises. Heidelberg, New York: Physica- Velarg. Muller, E. and Zenker, A. (2001) “Business services as actors of knowledge transformation: the role of KIBS in regional and national innovation systems”, Research Policy , vol. 30, no. 9, pp.1501-1516. Mytelka, L. (2000), “Local systems of innovation in a globalized world economy”, Industry and Innovation, Vol. 7, nº. 1, pp. 15-32. Nelson, R. (1993) National Systems Of Innovation: A Comparative Analysis, Oxford University Press, Oxford, pp. 3-21. Nelson, R. and Rosenberg, N. (1993) “Technical Innovation and National Systems”, em “National Systems Of Innovation: A Comparative Analysis”, Nelson, R.R. (Ed.), Oxford University Press, pp. 3-21. Nelson, R. and Winter, S.G. (1982) “An Evolutionary Theory of Economic Change”, Cambridge, Belknap Press. Nieto, M. J. and Santamaria, L. (2005) Novelty of product innovation: the role of different networks. Business Economics Series. Universidad Carlos III de Madrid. Working Papers #05-65. November 2005. OCDE (2006) “The new rural paradigm: policy and governance”. Working Paper on Territorial Policy in Rural Areas. Paris: OCDE. O hUallach´ain, B., e Reid, N. (1991) “The location and growth of business and professional service in American metropolitan areas, 1976–1986”. Annals of the Association of American Geographers 81:254–70. Ozman, M. (2009) “Inter-firm networks and innovation: a survey of literature”, Economics of Innovation and New Technology,18:1,39 — 67. Pavitt, K. (1984) "Sectoral Patterns of Technical Change: Towards a Taxonomy and aTheory". Research Policy 13(6): 343-373. Pires, C., Sarkar, S. and Carvalho, L. (2008) “Innovation in services: how different from manufacturing?”, The Service Industries Journal, Vol. 28, n° 10, pp. 1339-1356. Poehling, R. (1999) “Locating producer services in the rural South of the US: The case of Alabama, Florida and Georgia”. Paper presented at the Meetings of the North American Regional Science Association, Montreal, Canada. Porter, M. (1990) The Competitive Advantage of Nations, New York, Macmillan. Porter, M. and Stern S, (2001) "Innovation: Location Matters", MIT Sloan Management Review, Summer, 42 (4), pp.28-36. Prahalad, C.K. and Hamel, G. (1990) “The Core Competence of the Corporation”, Harvard Business Review, May-June, pp. 79-91. Roberts, P.W., and Amit, R., (2003) “The dynamics of innovative activity and competitive advantage: the case of Australian retail banking, 1981 to 1995”. Organization Science 14 (2), 107–122. Roberts, E.B., and Berry, C.A., 1985. Entering new business: selecting strategies for success. Sloan Management Review 26, 3–17. Rosell, J. e Viladomiu, L. (2001) ”Empresariado y Politicas de Apoyo a las Empresas en una Zona Rural con Tradicion Industrial”. Artigo apresentado no 73º seminário EAAE. Saragoça, Espanha. Salter, S. and Theter, B.S. (2006) “Innovation in services: through the looking glass of innovation studies”, A background review paper prepared for the inaugural meeting of the grand Challenges in Services (GCS) forum, held at Said Business Scholl, Oxford, May. Schmidt,T. (2005) Absorptive Capacity–One Size FitsAll?AFirm-levelAnalysis ofAbsorptive Capacity for Different Kinds of Knowledge. ZEW Discussion Paper No. 05-72. Mannheim: ZEW. Sengenberger, W. and Pyke, F. (1992) "Industrial Districts and Local Economic Regeneration: Research and Policy Issues" in Pyke and Sengenberger (eds): Industrial Districts and Local Economic Regeneration, International Institute for Labour Studies, Geneva, pp.3-29. Shearmur, R. and Doloreux, D. (2008): “Urban Hierarchy or Local Buzz? High-Order Producer Service and (or) Knowledge-Intensive Business Service Location in Canada, 1991-2001”, The Professional Geographer, 60:3, 333 — 355. Simmie, J. (2003) Innovation and urban regions as national and international nodes for the transfer and sharing of knowledge, Regional Studies, 37: 607–620. Slappendel, C., (1996) Perspectives on innovation in organizations. Organization Studies 17 (1), 107–129. Storey, D. J. (1994) ”Employment”. In Storey, D. J. Understanding the Small Business Sector, Routledge, Londres, Cap 6, 160-203. Stough, R. (2003) Strategic management of places and policy, Annals of Regional Science, 37(1), 179-201. Strambach, S. (2001) Innovation processes and the role of knowledge-intensive business services (KIBS). In Innovation networks: Concepts and challenges in the European perspectives, ed. K. Koschatzky, M. Zulicke, and A. Zenker, 53–68. Heidelberg, Germany: Physica-Verlag. Souitaris, V. (2002) Technological trajectories as moderators of firm-level determinants of innovation. Research Policy, 31, 877–898. Sundbo, J., and Gallouj, F. (1998) “Innovation in services”, SI4S Synthesis Papers, Oslo: STEP Group. |
URI: | https://mpra.ub.uni-muenchen.de/id/eprint/47005 |