Chodak, Grzegorz (2013): Dostępność towaru w magazynie a czas realizacji zamówienia w sklepie internetowym – wyniki badań. Published in: Gospodarka Materiałowa & Logistyka No. 11 (November 2013): pp. 23-34.
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Abstract
In this article the results of a comprehensive empirical study of 1,200 Polish online stores are presented. It was focused on elements that affect the lead time: information about the availability of goods, about the exact stocks and about the declared delivery time. The significant differences among analysed sectors are noticed. The next part of this article shows the correlation calculations between analysed variables. The calculations were enhanced by the excluding selected sectors and comparing results with entire population. The last part of article presents the problems, which the author met during obtaining data from the online stores websites.
Item Type: | MPRA Paper |
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Original Title: | Dostępność towaru w magazynie a czas realizacji zamówienia w sklepie internetowym – wyniki badań |
English Title: | Availability of Goods in Stock and Delivery Time - Results of Research |
Language: | Polish |
Keywords: | electronic commerce, online stories, product availability, lead time |
Subjects: | L - Industrial Organization > L9 - Industry Studies: Transportation and Utilities > L99 - Other M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration > M15 - IT Management |
Item ID: | 70142 |
Depositing User: | Grzegorz Chodak |
Date Deposited: | 20 Mar 2016 13:11 |
Last Modified: | 05 Oct 2019 16:38 |
References: | Brynjolfsson, E., and Smith, M., 2000, Frictionless commerce? A comparison of Internet and conventional retailers. Management Science, 46, 4, 563–585. Chodak, G., Latus, Ł., 2011, Metody dostarczania towarów przez polskie sklepy internetowe : wyniki badań, Gospodarka Materiałowa i Logistyka., nr 8, s. 16-22, Crespo, A.H., del Bosque, I.R., 2010.The influence of the commercial features of the Internet on the adoption of e-commerce by consumers. Electronic Commerce Research and Applications, 9(6), 562–575. Davis-Sramek, B., Mentzer, J. T., & Stank, T. P. (2008). Creating consumer durable retailer customer loyalty through order fulfillment service operations., Journal of Operations Management, 26, 781-797. Jarosz P. (red.), 2010, E-handel Polska 2010: badanie polskich sklepów internetowych i konsumentów (Dokument elektroniczny). Wrocław : Dotcom River. Kim, D.J., 2012. An investigation of the effect of online consumer trust on expectation, satisfaction, and post-expectation. Information Systems and E-Business Management, 10:219–240 Lee, H.L., Whang, S., 2001. Winning the last mile of e-commerce, Sloan Management Review, Vol. 42 No. 4, pp. 54-62. Mentzer, J.T., Gomes, R., Krapfel Jr., R.E., 1989. Physical distribution service: a fundamental marketing concept. Journal of the Academy of Marketing Science 17 (1), 53–62. Park, J. H., Stoel, L., 2002. Apparel shopping on the Internet: Information availability on US apparel merchant Web sites. Journal of Fashion Marketing and Management, 6, 158–176. Rabinovich, E., Bailey, J.P., 2003. Physical distribution service quality in Internet retailing: service pricing, transaction attributes, and firm attributes. Journal of Operations Management 21 (6), 651–672. Sicilia, M., Ruiz, S., 2010. The effects of the amount of information on cognitive responses in online purchasing tasks, Electronic Commerce Research and Applications 9(2), 183–191. Thirumalai, S., Sinha, K.K., 2005. Customer satisfaction with order fulfillment in retail supply chains: implications of product type in electronic B2C transactions. Journal of Operations Management 23 (3–4), 291–303. |
URI: | https://mpra.ub.uni-muenchen.de/id/eprint/70142 |
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Dostępność towaru w magazynie a czas realizacji zamówienia w sklepie internetowym – wyniki badań. (deposited 30 Jan 2014 22:42)
- Dostępność towaru w magazynie a czas realizacji zamówienia w sklepie internetowym – wyniki badań. (deposited 20 Mar 2016 13:11) [Currently Displayed]