Seven Basic Tools of Quality Control: An Appropriate Tools for Solving Quality Problems in the Organizations

Neyestani, Behnam (2017): Seven Basic Tools of Quality Control: An Appropriate Tools for Solving Quality Problems in the Organizations. Forthcoming in:

Abstract

Dr. Kaoru Ishikawa was first total quality management guru, who has been associated with the development and advocacy of using the seven quality control (QC) tools in the organizations for problem solving and process improvements. Seven old quality control tools are a set of the QC tools that can be used for improving the performance of the production processes, from the first step of producing a product or service to the last stage of production. So, the general purpose of this paper was to introduce these 7 QC tools. This study found that these tools have the significant roles to monitor, obtain, analyze data for detecting and solving the problems of production processes, in order to facilitate the achievement of performance excellence in the organizations.

• Item Type: MPRA Paper
• Language: English
• Keywords: Seven QC Tools; Check Sheet; Histogram; Pareto Analysis; Fishbone Diagram; Scatter Diagram; Flowcharts, and Control Charts.
• Subjects: L - Industrial Organization > L1 - Market Structure, Firm Strategy, and Market Performance > L15 - Information and Product Quality ; Standardization and Compatibility; L - Industrial Organization > L2 - Firm Objectives, Organization, and Behavior > L23 - Organization of Production; M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration > M11 - Production Management; P - Economic Systems > P4 - Other Economic Systems > P47 - Performance and Prospects

References

Forbes, L H. & Ahmed S. M. (2011). Modern construction : lean project delivery and integrated practices. Boca Raton, Fly: Taylor and Francis Group.

Juran, M., and Godfrey, A. (1998). Juran’s quality handbook (5th ed.). Washington, DC: McGraw-Hill Companies, Inc.

Kerzner, H. (2009). Project Management: A Systems Approach to Planning, Scheduling, and Controlling (10th ed.). Hoboken, New Jersey: John Wiley & Sons, Inc.

Mirko S., Jelena J., Zdravko K., & Aleksandar V. (2009). Basic Quality Tools in Continuous Improvement. Journal of Mechanical Engineering, 55(5), pp. 1-9.

Montgomery, D. C. (2009). Introduction to Statistical Quality Control (6th ed.). Danvers, MA: John Wiley & Sons, Inc.

Neyestani B. (2017, February). “Principles and Contributions of Total Quality Mangement (TQM) Gurus on Business Quality Improvement.” https://doi.org/10.5281/zenodo.345428

Oakland, J. S. (2003). Total Quality Management: text with cases (3rd ed.). Jordan Hill, Oxford, UK: Butterworth-Heinemann, an imprint of Elsevier.

Oberlender, G. D. (2000). Project Management for Engineering and Construction (2nd ed.). New York, USA: McGraw-Hill Companies, Inc.

Omachonu, V. K. & Ross, J. E. (2004). Principles of total quality (3rd ed.). Boca Raton, Florida: Taylor & Francis.