Munich Personal RePEc Archive

Endogenous queue number determination in G/M/s systems

Alves, Vasco (2020): Endogenous queue number determination in G/M/s systems. Forthcoming in: 4OR A Quarterly Journal of Operations Research

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This paper presents a model for the endogenous determination of the number of queues in a G/M/s system. Customers arriving at a system where s customers are being served play a game, choosing between s parallel queues or one single queue. Equilibria are obtained for risk-neutral and risk-averse customers. With risk-neutral customers, both a single queue and multiple queues are equilibrium states. When risk-averse customers are considered, there is a unique single queue equilibrium. These results are discussed and suggestions for further research put forth.

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